Find up to date salary information for jobs by country, and compare with national average, city average, and other job positions.

Technical Support Specialist Assistant Job Description

Job Title: Technical Support Specialist Assistant

Overview/Summary of the Role:

The Technical Support Specialist Assistant is a technical professional responsible for assisting the Technical Support Specialist in maintaining computer systems, software applications, and hardware infrastructure. The individual in this role will work in a fast-paced environment and provide support for users with technical problems and questions.

Responsibilities and Duties:

The Technical Support Specialist Assistant's main responsibilities include:

1. Responding to user inquiries and providing technical support
2. Installing hardware and software systems
3. Conducting regular maintenance on computer systems and other hardware components
4. Assisting in the development and implementation of IT policies and procedures
5. Troubleshooting hardware and software issues
6. Coordinating with other IT professionals to ensure effective service delivery
7. Assisting with the repair or replacement of faulty hardware
8. Providing user training on software and hardware components

Qualifications and Skills:

Hard Skills:

1. Proficiency in computer systems, applications, and hardware infrastructure
2. Knowledge of operating systems, such as Windows or Linux
3. Familiarity with cloud computing and virtualization technologies
4. Expertise in using office productivity software such as Microsoft Office or Google Suite

Soft Skills:

1. Exceptional communication and interpersonal skills
2. Ability to work in a team environment and collaborate effectively
3. Good problem-solving skills
4. Attention to detail and good organizational skills

Education and Experience:


1. High school diploma or GED equivalent
2. At least one year of prior experience in maintaining computer systems and providing technical support.


1. Associate's degree in Computer Science, Information Systems or a related field
2. Certification in hardware or software support such as A+ or Microsoft Certified Solutions Expert (MCSE).

A Technical Support Specialist Assistant may need to have certain certifications or licenses to demonstrate their proficiency in specific technical areas. There are a variety of certification programs available related to technical support, such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE).

Typical Employers:
Technical Support Specialist Assistants are typically employed by companies in the technology industry, such as software development companies, IT consultants, and hardware manufacturers. They may also be employed by companies in other sectors that rely heavily on technology, such as finance, healthcare, and manufacturing.

Work Environment:
Technical Support Specialist Assistants may work either in an office or remotely. They may work independently or as part of a team. They often interact with customers over the phone, email, or chat, and may be required to travel on occasion to provide on-site assistance.

Career Pathways:
The path to becoming a Technical Support Specialist Assistant typically involves obtaining education or training in computer science or a related field. Entry-level positions may include help desk support or technical support positions. From there, individuals can work their way up to higher-level technical support positions or move into other technical roles, such as network administrator or database administrator.

Job Growth Trend (USA and Global):
As technology continues to evolve and become more integrated into our daily lives, the demand for Technical Support Specialist Assistants is expected to grow both in the United States and globally. According to the Bureau of Labor Statistics, employment of computer support specialists is projected to grow 8 percent from 2019 to 2029, much faster than the average for all occupations. This growth is attributed to the increasing reliance on technology in the workplace and the need for individuals who can provide technical assistance and support.

Career Satisfaction:
Technical Support Specialist Assistants find great satisfaction in working with technology and helping resolve technical issues for clients. They take pride in their ability to troubleshoot network problems and resolve hardware and software issues. They gain a sense of accomplishment when they successfully assist clients in resolving technical problems and improving their work productivity.

Related Job Positions:
The job of a Technical Support Specialist Assistant is related to positions such as Technical Support Engineer, Network Technician, Help Desk Technician, Technical Support Analyst, and IT Support Specialist.

Connected People (positions that would be interacting with):
Technical Support Specialist Assistants interact with a wide range of people, including clients, colleagues, network administrators, and IT professionals. They work closely with other technical support specialists to resolve complex technical issues.

Average Salary (USA, UK, Germany, India, Brazil):
In the USA, the average salary for a Technical Support Specialist Assistant is around $44,000 per year. In the UK, the average salary is around £21,000 per year. In Germany, the average salary is around €34,000 per year. In India, the average salary is around Rs 3,00,000 per year. In Brazil, the average salary is around R$ 32,000 per year.

Benefits Package:
Technical Support Specialist Assistant jobs come with a range of benefits, including medical insurance, retirement plans, paid vacations, sick leave, and travel allowances. Some companies also offer training programs and career growth opportunities.

Schedule and Hours Required:
Technical Support Specialist Assistants usually work full-time, with some companies offering flexible work schedules. They may work occasional evenings and weekends to meet client needs or attend training programs. They may also be required to work in a fast-paced and deadline-oriented work environment.

Level of Autonomy:

As a Technical Support Specialist Assistant, you are generally supervised by a senior technical support specialist or IT manager. You will typically receive detailed instructions, but you may be required to make minor decisions on your own. You will need to work independently on tasks such as troubleshooting, resolving technical issues, and providing customer service. However, you may still need to seek guidance from your supervisor or colleagues when dealing with more complex problems.

Opportunities for Professional Development and Advancement:

As a Technical Support Specialist Assistant, you will have a range of opportunities to develop your technical and interpersonal skills. These opportunities may include on-the-job training, attending industry seminars or conferences, and completing online or classroom-based courses. You may also be able to pursue certifications in specific areas of technical support or IT. With additional training and experience, you may be able to progress into roles such as technical support specialist, IT analyst, or IT manager.

Specialized Skills or Knowledge Required:

To succeed as a Technical Support Specialist Assistant, you should have a basic understanding of computer hardware, software, and networking. You should also be able to use troubleshooting techniques to resolve technical problems, communicate effectively with customers and colleagues, and work efficiently under pressure. Some employers may also require you to have knowledge of specific software applications or operating systems, such as Microsoft Windows or Linux.

Physical Demands:

As a Technical Support Specialist Assistant, you will typically work in an office environment. You may spend long periods of time sitting at a desk using a computer. Depending on the organization you work for, you may also be required to provide on-site technical support, which may involve lifting or moving equipment.

Tools and Technologies Used:

As a Technical Support Specialist Assistant, you will use a range of tools and technologies to carry out your responsibilities. These may include desktop computers, laptops, smartphones, and tablets. You may also use remote support tools such as TeamViewer or Remote Desktop. Additionally, you may use diagnostic tools, hardware repair kits, and specialized software to troubleshoot and resolve technical issues. It is important that you remain up-to-date with the latest technologies and tools relevant to your role.

Work Style:
A Technical Support Specialist Assistant should possess a problem-solving attitude and be able to learn new technologies quickly. They should have excellent communication and interpersonal skills to deal with clients and customers efficiently. Technical Support Specialist Assistants should also have a keen eye for detail and be able to work well under pressure while providing timely solutions.

Working Conditions:
Technical Support Specialist Assistants work in office environments and may be required to work beyond regular office hours occasionally to provide support to customers on-call. They may also work in shifts, including weekends and public holidays, depending on the job requirements.

Team Size and Structure:
Technical Support Specialist Assistant usually work with a team comprising of Technical Support Specialists, Engineers, and other IT professionals. The size of the team may vary depending on the company's size and the complexity of the products or systems handled.

Collaboration and Communication Requirements:
Technical Support Specialist Assistants should collaborate and communicate proactively with other team members to ensure that customer issues are resolved promptly. They should possess excellent written and oral communication skills to interact with clients, understand their problems, and provide appropriate solutions.

Cultural Fit and Company Values:
Technical Support Specialist Assistants should fit in well with their company's culture and share the organization's core values. They should demonstrate a passion for helping clients achieve their goals and reflect the organization's strong work ethics and values, such as honesty, transparency, and accountability.