General Manager / Front of House Manager: Premium Flexible Workspace Location: Birmingham City Centre Salary: Competitive + Benefits Contract: Full:Time, Permanent A leading provider of high:end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham. This is a hands:on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management : someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations. THE ROLE * Full operational responsibility for the site, including team leadership, client experience, and day:to:day functionality * Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction * Lead and manage the on:site team, including recruitment, training, absence management, and performance reviews * Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard * Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions * Manage the site helpdesk and coordinate responses to all operational requests * Ensure compliance with Health and Safety regulations across the site * Support sales efforts by conducting viewings and promoting additional services * Plan and host community events to enhance tenant engagement * Working from the Prestigious Birmingham City Centre Location IDEAL CANDIDATE * Experience in a client:facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management) * Confident team leader with excellent people management skills * Exceptional organisational and problem:solving ability * Strong communication skills : calm, professional, and approachable * High attention to detail and pride in maintaining a premium environment * Commercially minded with the ability to drive retention and promote services * Knowledge of property or workspace operations is a strong advantage * Live within commutable distance to Birmingham City Centre PACKAGE and BENEFITS * Competitive salary (based on experience) * 25 days holiday + bank holidays * Company pension scheme * Ongoing training and genuine opportunities for career progression * Working from a flag ship location Interested in leading one of Birminghams most impressive flexible workspaces? Apply today with your CV and one of the team will contact you if you are shortlisted. General Manager / Front of House Manager : Premium Flexible Workspace