Location: Blackburn Hours: 35:40 hours per week. 5 days out of 7. Salary: GBP 32,000: GBP 34,000 per year DOE. Benefits: Training and development, mentorship, tips, free meals on site, flexibility of working, one weekend off per month. Must be able to have access to own transport. JOB ROLE AND RESPONSIBILTIES: BUSINESS PRESENTATION - Ensure the presentation in front of house and public areas meets expected standards by completing checklists, verifying staff adherence to these checklists, and maintaining high standards throughout. - Ensure all staff present themselves professionally and adhere to company standards for personal presentation and behaviour. CUSTOMER SERVICE AND EXPERIENCE - Deliver excellent customer service and resolve complaints effectively. - Meet Business Owners expectations by using feedback tools like the Mystery Diner Report. - Ensure staff provide excellent customer service. - Always be professional and polite to customers. - Efficiently manage bookings and respond to customer enquiries promptly and professionally. STAFF MANAGEMENT - Train front:of:house staff and kitchen porters, providing ongoing training. - Manage staff during shifts and delegate tasks effectively. - Ensure staff compliance with Health and Safety procedures. - Assist in Rota management and adhere to staff cost budgets. - Participate in recruiting new front:of:house and kitchen staff. - Communicate with kitchen staff to maintain high standards of food quality, presentation, and availability. - Support kitchen management in the Business owners absence. - Hold regular team meetings to discuss customer feedback, training needs, and other relevant information. STOCK MANAGEMENT - Assist in stock ordering and rotation. - Ensure that bar/restaurant products and maintenance comply with health, hygiene, and safety regulations. - Participate in stocktaking activities to understand gross profit margins and gross yield. - Help manage the cellar to ensure product availability and adherence to health, hygiene, and safety standards. FINANCIAL AND SECURITY MANAGEMENT - Ensure that cash is securely stored or constantly monitored. - Record daily sales and invoices on the appropriate business documents. - Participate in cash handling procedures and safeguard financial information. - Complete weekly financial records, participate in Profit and Loss meetings, and manage banking and change orders as necessary. - Conduct proper opening and closing procedures, ensuring the security of products and premises. - Maintain records of staff costs and holidays, actively monitoring these expenses in accordance with business requirements.