The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good : that's us. Over 40 years later, we're proud to be pioneering cruelty:free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell As an inspirational leader and activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store and your team to deliver retail excellence, strong sales results and an engaging customer experience. More about the role :Lead and work as part of a successful, engaged team to best meet the needs of our customers :Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns and activism, bringing our brand to life :Problem solves effectively and proactively as much as possible using available resources :Communicate effectively and act as a flexible and responsible role model to your team :Ensure development of customer loyalty to further build The Body Shop brand :Work with the Shop Manager to meet sales and performance targets :Work with the Shop Manager to manage stock; monitor and manage change :Use the data (KPI's) we provide, to make sound commercial and business decisions to successfully drive your sales and your team performance :Identify and attract high potential candidates and develop current team members to succeed in their goals :Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products What we look for :Experience in a customer facing role, people leadership and team development :Ability to meet sales and performance targets with outstanding planning and organizing skills :Ability to work collaboratively within a feedback culture :Outstanding problem solving and communication skills :Experience using data (KPI's) to make sound business decisions preferred :Comfortable with Microsoft Office Suite :Work flexible hours, including holidays, nights, and weekends to meet the needs of the business :Flexibility to work across Sunday to Saturday is required What we offer :Benefits start within your first month :Comprehensive onboarding in your new position :Training hours for you and your team as needed :A 50 discount on regular product and 30 on Gifts :Freebies : when we launch new products, we want our Teams to be the first to fall in love with them :Paid volunteer days : so you can spend time with the causes that matter to you :Ability to make connections with Community Partners to drive local activism :(UN) Uniform: We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good :Ability to offer a real living wage to your Customer Consultants :Opportunities to grow within the Brand :Encouragement and support to be exactly who you are : employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network Talent Drivers Collaborative Skills Commerciality Leadership Personal Conduct Purpose