Customer Service Administrator Location: Cirencester, GL7 6JS Salary: A GBP 22,680 : A GBP 25,742 per annum / A GBP 12.46 : A GBP 14.14 per hour (Pay review pending) Hours: Full:time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast:paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions. The Role * First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately. * Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors. * Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures. * Health and Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents. * Facilities Management: Work with the Estates and IT Team to manage car parking and access control. * Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services. * Event Support: Assist with Bed and Breakfast and conference reservations, and act as the point of contact for internet instructions and charges. * Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours. * Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed. Skills and Qualifications The ideal candidate will: * Have a good standard of general education to GCSE level (including numeracy and literacy) * Excellent telephone manner and communication skills at all levels * A strong customer service orientation with demonstrable skills * Computer literacy particularly with MS packages * The ability to work independently and solve problems resourcefully * A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University) Benefits We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement. Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members. If you feel you are a suitable candidate and would like to work for the Royal Agricultural University, please proceed through the following link to be redirected to their website to complete your application. rau.ac.uk/about:rau/work:for:us Closing Date: 14 May 2025 Interview Date: 28 May 2025 The Royal Agricultural University is an equal opportunities employer RAU, and we welcome applications from candidates of all ethnic backgrounds.