Job reference number323246 Technical Operations Manager Competitive salary,London location allowance (if applicable) ,potential 15bonus, GBP 6,809 car allowance per annum 22.5 days annual leave plus bank holidays Full time, 37.5 hours per week Permanent To cover the South East and London region Royal Mail Property and Facilities Solutions (PFSL) is responsible for FM delivery and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. Delivering both hard and soft services across the estate, it's our job as Royal Mail's FM provider to support the business in being the best delivery company in the UK. We have an exciting opportunity for an experienced Technical Operations Manager to join our team at PFSL to lead and manage first line Technical Service Managers within London and the South East portfolio. The role As Technical Operations Manager, you will be responsible for leading a team of six Technical Service Managers and indirectly accountable for c125 employees. You will also have overall accountability for the successful delivery of the operational profit and loss c GBP 15:20m for multiple Engineering Disciplines (M and E, Fire and Security, Building Fabric and Street Furniture) within the defined region. Ensuring customer satisfaction, contract performance measures (KPIs) and maintaining customer relationships are key to this role. The successful candidate will join three other Technical Operational Managers and should possess strong leadership skills that embed a safely first culture through ownership and accountability, exceptional service delivery, people management, customer relations, business improvement and working with unions. Key accountabilities :Ensure compliance with all health and safety legislation and company policy. :Lead the implementation of the FM strategy and target operating model to delivery service excellence in a safe, compliant and profitable way. :Responsible for the safety and successful delivery of all aspects of the contract in line with the SLA within the region of responsibility. :Lead, a team of Technical Service Managers and wider service team to deliver service excellence. :Take full P and L accountability across the regional portfolio valued up to GBP 20m pa. :Drive operational improvement and contribute to the wider business improvement initiatives within the FM business. :Build strong relationships with internal teams and wider stakeholders across the FM and Royal Mail business. :Acts as a proactive and positive member of the FM Management team, taking the lead on service line improvement programmes and projects. :Undertake the lead role on all customer Technical Services escalations and critical incidents. :Effectively work with Regional and National union representatives to deliver business change as required. :Available for managerial escalation out of hours call out rota as required. About you :A technically biased leader with a proven track record of managing technical FM Operations :Experience managing mobile and static technical FM teams across multi sites with the region :Strong communication and leadership skills, with high emotional intelligence and the ability to operate strategically and tactically :A Relevant technical qualification at or above NVQ level 5 and/or a minimum of 5 years operational experience at a relevant leadership level within a building services environment or similar :Experience of P and L management, with a proven history of effective cost management and margin achievement :Experience of leading, supporting, managing and developing a team of Technical Managers and multi skilled teams to include undertaking performance management and employee relations issues : attendance management, disciplinary :Strong analytical skills, with t