Job Description: Customer Support Engineer Location: Slough, Berks Salary: 35-40k per annum Hours:  9-5:30pm inc 1 hour for lunch Benefits: 30 days inc BHs+ Company pension + Death in service benefit+ friendly working  atmosphere  We are an electronics design and manufacturing company. We are a world leader in power quality products, IoT devices and refrigeration controls with manufacturingin the UK, Middle East and Far East. Duties:  • To support our OEM customers with new and existing products.  • To advise on how to use our products, their applications and configuration.  • To be in contact with our customers by email, phone, Teams, etc. on a daily basis as needed.  • Issuing Customer Technical Bulletins on product changes which affect our customers.  • To maintain a customer support database.  • To specify, prepare and send product samples and accessories to our customers and prospective customers.  • To support customers in the use of our configuration software and mobile applications.  • To authorize product returns.   • To help investigate product returns and failure analysis and provide reports to customers.  • To occasionally visit customers overseas to help them become familiar with our products, to advise on their application and to investigate technical issues.  • To advise on technical literature.  Requirements:  • Candidates should be qualified to HND or higher level in Electrical and Electronic Engineering, Telecommunications, or similar discipline.  • To have at least 5 years practical industrialexperience in working with electronic products.  • Must be able to readily learn the application and operation of our products in detail including their configuration.  • They must have good verbal and written communication skills, able to explain technical matters clearly and concisely with an excellent use of the English language.  • Needs a good understanding of electronic circuits and able to read schematic diagrams.  • Able to use hand tools, solder components, crimp cables and use electronic test equipment.  • The candidate will need good problem-solving skills witha highly positive attitude. They need to be self-motivated, well organized and have excellent time management skills.  • They will need to be flexible in the tasks they undertake and will report to the Engineering Manager • They must be able to work in the labs and offices at head office in Langley without excessive travel time, on a daily basis.  • All candidates should be eligible to work in the UK as well as being ready and able to travel overseas at short notice.