Customer Experience and Interior Design Advisor Salary dependent on skills and experience Office based : Darlington DL1 Permanent, 3 days per week, with the flexibility to increase to 5 days during busy periods or to provide holiday cover. About us Seymours Home are a proud family:run business with a passion for quality, design, and great service. Based in the heart of Darlingtons Imperial Quarter, our beautiful store on Grange Road offers a curated selection of soft furnishings and lifestyle products from some of the worlds most respected brands : along with exclusive finds our customers love to discover. With frequent new arrivals and a reputation built on genuine customer care, we have created a shopping experience that keeps people coming back. About the role This is a hands:on, creative role that combines great customer service with a focus on interior design. You will support the Senior Designer and Business Owner across in:store, phone, and online channels : from giving style advice and managing bespoke orders to updating displays and assisting with social media. A flair for design, strong people skills, and attention to detail are key. CAD skills are a bonus, not a must. What we value * Integrity: We act with honesty, transparency and mutual respect. * Consistency: Everyone gets the same clear and timely communication. * Ownership: We take pride in our work and ensure every customer interaction is a positive one. Key Responsibilities but not limited to:: Interior Design and Creative Support * Assist in developing design concepts and bespoke schemes for customers * Offer in:store advice on wallpaper, paint, fabrics, and styling * Support the maintenance and refresh of shop displays and window dressing * Collaborate with the Senior Designer to handle custom orders and queries * Edit product imagery (e.g. in Photoshop) and contribute to website content updates Customer Service and Sales * Deliver a welcoming, knowledgeable service in person and by phone * Manage customer orders and liaise with suppliers where needed * Keep pricing and signage up to date across the shop floor and windows * Ensure the shop is well:stocked, tidy, and visually appealing * Participate in Shop:Watch and help maintain a secure environment Warehouse and Fulfilment Support * Assist with packing and order fulfilment during busy periods or staff absence * Contribute ideas to improve efficiency and workflow where relevant Social Media and Marketing * Help create, post, and manage engaging content across social channels * Support efforts to grow audience engagement and reach General Housekeeping * Share responsibility for maintaining a clean and tidy shop and staff room Education, Skills and Experience * GCSEs (or equivalent) in English and Maths (Grade 4 or above) * A warm, approachable personality and excellent communication skills * A creative eye and an interest in interiors and design * The ability to work well both independently and as part of a close:knit team * Resilience, flexibility, and a can:do attitude * CAD and Adobe Photoshop skills are desirable but not essential * Competence with Microsoft Word and Excel is a plus Interested? If you feel that you possess the relevant skills and experience Apply by return. Please also include a cover letter explaining why you have applied for this role and your interest in interior design. INDHS