Job Title: Database Operations Manager Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC The preferred location is New Orleans, LA but Jackson, MS, Little Rock, AR, and The Woodlands, TX may be considered. Relocation assistance is not provided. Job Summary/Purpose The official title of this position will be Mgr, IT : Service Delivery. This position is for a Database Operations Manager. The Database Administrator (DBA) team plays a critical role in ensuring the availability, performance, and security of our enterprise database systems. The database operations manager is expected to lead a team of DBAs (both internal employees and contract resources) through daily operations and strategic initiatives. Working closely with other teams in a multi:vendor, multi:shore environment, the database operations manager must help to foster cooperation between teams to solve complex problems and continuously improve customer experience. Education, Experience, and/or Certification: : Bachelor's degree in Computer Science, Information Technology, or related field. Advanced degree a plus. : 5+ years of experience managing technology operations. : Strong understanding of database fundamentals and operations (particularly Oracle and SQL Server). : Demonstrated ability to lead a geographically distributed and diverse team. : Experience with database security concepts and technologies, including role:based access controls, encryption, auditing, and threat/vulnerability management (TVM). : Strong communication and interpersonal skills, with the ability to collaborate effectively with cross:functional teams and communicate technical concepts to non:technical stakeholders. : Microsoft, Oracle, or AWS certifications are considered a plus. : Experience managing technology operations in a cloud environment is a strong plus (particularly AWS). Key Responsibilities : This position will require occasional after:hours support and management of an on:call roster which includes both employees and contracted support resources. : Support major events as part of the Incident Management process by providing strong leadership to support resources and clear communications to stakeholders. : Ensure vulnerabilities throughout our database fleet are managed in accordance with established policies/procedures. : Oversee all aspects of compliance efforts and ensure a strong control environment is maintained (e.g., SOX, security, regulatory compliance, etc.). : Oversee all aspects of daily operations and ongoing project work (with the assistance of project and program managers). : Maintain an accurate cost forecast and adhere to budget targets (includes software/hardware licensing/support, payroll/expense forecasting, outsourcer contract management, and project cost management). : Stay abreast of emerging technologies and best practices in database operations in order to development and execute against a multi:year strategic roadmap. : Cultivate an environment of cooperation and continuous improvement and maintain constructive working relationships with customers across the enterprise. : Maintain strong business relationships with our strategic partners and service providers. : Demonstrated ability to appropriately prioritize and manage workload in a remote environment. : Demonstrated experience managing IT projects in an outsourced development environment. : The following skills and technologies are considered a strong plus: stylelist:style:type:circle: : ServiceNow (Incident, Request, and Configuration Management) : Process automation : Continuous Improvement methodologies LI:TR1 LI:HYBRID Primary Location: Louisiana:New OrleansLouisiana : New Orleans Arkansas : Little Rock Mississippi : Jackson Texas : The Woodlands Job Function: Information Technology FLSA Status: P