Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Markets and Securities Services provides industry:leading services to corporate and institutional clients worldwide, and is a significant part of the HBSC Global Banking and Markets division. Account Management sits within the SSV platform, and this role has been created to further support the consistent application and on:going delivery of the "Next Generation" of account management to SSVs' strategically important client base, across SSV products. We are currently seeking a high calibre individual to join the team in the role of Account Management Team Lead, Securities Services Working alongside Client Service Managers and the Client Executives, a primary purpose of the role will be to ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long:term value from their service providers. The Team Lead Account Management role will be responsible for the creation and on:going leadership of a best:in:class account management team that successfully manages and oversees the client experience from implementation through to future growth. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK:based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: stylemargin:bottom:0.0cm;margin:top:0.0px typedisc: : Create and lead a team that is capable and focussed on delivering, consistently an industry:recognised, best in class account management proposition whilst working in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference:able client base with limited/zero attrition stylemargin:bottom:0.0cm;margin:top:0.0px: : Manage relationships with Executive:level client contacts and other stakeholders and work closely with marketing, sales, product and banking teams to ensure market messaging is understood, and that client feedback and strategic priorities are embedded in the coverage model. stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Be accountable for the overall client experience, retention, and satisfaction for assigned client base and ensuring engagement with assigned client base at C:suite and board level on needs and capabilities specific to client strategy, new regulation, product development and other solutions to establish an early adopter advantage. : Support the client executive team with the creation and delivery of the strategic level client plan and ensures adherence to the SSv client governance and oversight model for assigned client base, including client due diligence, service reviews, change, etc. : Oversee execution of service delivery to clients, in collaboration with MSS Operations, including service improvement and remediation plans, as applicable, as well as Product delivery and Change management. To be successful in this role you should meet the following requirements: stylemargin:bottom:0.0cm;margin:top:0.0px typedisc: : Proven background in Securities Services, client management, business development and/or senior operational leadership experience : Client facing with excellent communication and presentation skills, including an ability to lead a