Job Purpose: Carry out supervision of staff and quality controls visits on gas appliances and central heating systems to client’s properties; conduct themselves professionally and responsibly at all times. Also carries out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures and stipulations. Duties: · Supports the Installation Contracts Manager in the day-to-dayoperations. · Develops apprentices by supervising and training on different elements of their portfolio. · Provide or information share to aid development of trade staff by the same opportunities. · Resolves technical problems communication with staff, analyzing data, and identifying solutions with the Installation Contract Manager. · Provides all technical support and guidance to operatives. · Maintains installation time frame and quality standards of the company by process management of Installations, ensuring efficiency and safety with a high-quality finish. · To deliver a high-quality service to the client and their customers, having respect for all individuals and meeting the challenges presented. · Carries out all works strictly in line with company procedures and all standards within the industry: - Gas Safe, Gas Regulations, code of practice and best practice. ·Manage all customer complaints, investigations on works completed and to be completed. · Manage all Health and Safety and TBT’s monthly for trades operatives. · To support administrative and office staff at all times to coordinate the work. · Work with central compliance team to ensure all auditing of operatives and equipment is undertaken in a timely manner. · To undertake all appraisals and performance review, disciplinary investigations and management of operatives., · To stay up to date with all gas safety legislation and codes of practice involving your given discipline and maintain ACS qualifications. · Top up and support with difficult surveys and QC checks to maintain customer promise · Manage and support a team of surveyors and QC staff in the Installation department. · Responsible for engaging and attending all staff briefings and company functions. · Liaison with all other engineers and staff to ensure targets are reached, organizing electrical works and building works on any given installation. · Produce weekly reporting every week on performance and activities directly to Senior Contract Manager. · Ensuring all operatives are submitting a validand accurate time sheet, delivery notes, expenses and any other documentation weekly. Skills/Qualifications: · General competence in the given trade, CCN1, CENWAT, CKR1, HTR1, CPA1. · C&G Energy efficiency.· NVQ 2 or equivalent. · Unvented hot water systems would be advantageous. · Good fault-finding skills. · Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Experience Required: · Minimum of 3 years’ experience. · Experience of working within the Social Housing sector on gas installation projects and maintenance contracts. · Experience Supervising others preferred. · Experience of working with residents and clients directly. · A clean UK driving license and DBS check will be required. · Working within the renewables industry Personal Attributes : · You pride yourself on truth and share knowledge for the greater good. · You are committed to improvement and are an active team participant. · You accept responsibility for your role and promote ownership in others. · You have a desire to be successful and achieve goals, whether smallor large. · You are flexible to meet business needs and actively work towards expanding your knowledge and developing your