Closing date:13 April 2025 An opportunity has become available within the End User Services in ICT as a ICT Officer– End User Services (Grade 6) The post holder will provide 2ndand assist 3rdline support remotely and onsite where a request cannot be facilitated remotely.  Co-ordinate key functions within the teams (asset management, device builds, OS and software installs, 2nd line etc.) to ensure efficient delivery in line with SLA performance targets.  Responsible for storeroom and asset processing, including quotes and order processing, build of end user devices mainly desktops, laptops, tablets and device handover processes.  Detailed knowledge on current operating systems, service area applications, corporate applications and end user device peripherals.  You would be allocated to one of the teams within the End User Services but would be expected to be flexible to interchange into the other teams to assist during certain periods to cover leave and sickness etc. For an informal discussion about the role, please contact Cliff Richards, PRINCIPAL ICT OFFICER - END USER SERVICES on 01482 614 246 or cliff.richards@hullcc.gov.uk Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.  Benefits of working for Hull City Council– Working for hull city council Why Hull is a great place to live and work– Working for hull city council How to apply for our jobs - Working for hull city council ]]>