Job Title: Mid-weight Designer (Service Design, UX/UI) Location: London, United Kingdom Job Type: Permanent We have an exciting opportunity for you as a Mid-weight Designer (Service Design, UX/UI)! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. * Gain access to endless learning opportunities. * Build and maintain a team of high-performing individuals. * Build strong relationships with a diverse range of stakeholders. The Role: We are seeking a talented and experienced Mid-weight Designer with a strong focus on Service Design, User Experience (UX), and User Interface (UI) design. We believe in harnessing the power of design to create meaningful and impactful experiences for our clients and their customers. The ideal candidate will have a proven track record of developing and implementing innovative design solutions that enhance the overall user experience across various channels (both digital and non-digital). Key Responsibilities: * Collaborate with cross-functional teams including product managers, developers, and other designers to conceptualise and develop service design strategies that align with business objectives. * Confident in the entire design process from concept to execution, including research, ideation, prototyping, and user testing. * Develop comprehensive UX/UI design solutions that address user needs, business requirements, and technical constraints. * Conduct research to understand user behaviours, pain points, and needs across various touchpoints within the service ecosystem. * Map out user journeys, identify key touchpoints, and uncover opportunities for service improvement and innovation. * Develop and refine service blueprints, outlining the end-to-end customer experience and identifying areas for optimisation and enhancement. * Generate innovative design concepts and explore multiple design options through wireframing, and high-fidelity interactive prototyping, to effectively communicate design concepts and interactions. * Conduct usability testing and gather feedback from users to iteratively refine service designs and improve overall usability and effectiveness. * Ensure consistency and coherence across all digital touchpoints by establishing and maintaining design systems and guidelines. * Stay up-to-date with industry trends, best practices, and emerging technologies to continually improve design processes and methodologies. Your Profile Key Skills/Knowledge/Experience: * Experience in service design, UX/UI design, or a related field. * Strong portfolio showcasing a diverse range of design projects with a focus on service design, UX, and UI. * Proficiency in design tools, especially Figma and Adobe Creative Suite. * Solid understanding of design principles, usability best practices, and accessibility standards. * Excellent communication and collaboration skills with the ability to effectively present and articulate design concepts and rationale. * Experience working in agile/scrum environments is preferred. Rewards&Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion&Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online