Customer Service Advisor£24,000 / £12.73ph Nottingham (hybrid) Hours: 36.25 M-F 8 am - 4 pm Harper Recruitment Group is working in partnership with a leading apparel company who are looking for a Customer Service Advisor to support their Danish wholesale and retail market. You don't need to speak Danish, just English for this role, although Danish would be a plus! This is a temporary contract for a minimum of 3 months with the potential of a permanent contract for the right person. What will the role involve? Responding to customer queries regarding orders via email and telephone Processing orders&entering details into in-house systems Supporting with delivery queries Managing returns and refunds Liaising with and coordinating couriers Authorising credit notes strictly following company guidelines Producing correspondence and confirmation via email Demonstrating and developing knowledge of product lines Other administrative or customer service tasks to support the wider teamsWho are we looking for? Excellent communication skills Able to take on product knowledge Previous customer service experience Experience using Microsoft ExcelWhat's in it for you? Supportive and diverse company culture Hybrid working - 2 days in the Nottingham office Casual dress code Development opportunity in a global company Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. About Harper Recruitment Group: Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up- to-date CV.