As Senior Manager: Selling and Service in a retail environment, your role encompasses a dynamic mix of leadership, customer service, and performance:driven responsibilities aimed at delivering exceptional service and optimizing sales. You will be responsible for driving the overall performance of the front:of:house (FOH) operations, ensuring the seamless execution of sales strategies and providing high:quality customer service to enhance the shopping experience. Your key focus will include leading a team, managing daily operations, analysing trading performance, and upholding a strong in:store presence to create a welcoming atmosphere. Core Responsibilities: : Service and Selling Leadership: stylelist:style:type:circle: : Drive and lead a high:performance sales culture by delivering excellent customer service and coaching your team to exceed sales targets. : Empower the sales team to engage with customers, promote products, and facilitate smooth transactions across various sales channels (in:store, online, mobile). : Foster a customer:first environment that ensures high satisfaction levels through tailored service and personalized shopping experiences. : Daily Analysis and Trading Performance: stylelist:style:type:circle: : Monitor and analyse daily sales, customer traffic, and conversion rates to identify trends and opportunities for growth. : Utilise data:driven insights to optimize product placement, inventory management, and sales strategies to maximize profitability. : Collaborate with store leadership to evaluate and implement tactical plans based on real:time sales performance and market conditions. : FOH Operations and Greeter Management: stylelist:style:type:circle: : Oversee and manage FOH operations, ensuring an efficient flow of customers and a positive in:store experience from entry to checkout. : Lead the Greeter team to ensure customers are warmly welcomed and assisted upon arrival, creating a positive first impression. : Ensure the store's front:of:house is clean, organized, and visually appealing to encourage a seamless shopping experience. : Coaching and Sales Floor Leadership: stylelist:style:type:circle: : Mentor and coach associates on the sales floor, providing ongoing training, feedback, and guidance to enhance their product knowledge and sales techniques. : Lead by example, motivating the team to achieve their personal and team goals, and maintain high standards of customer engagement and performance. : Organize regular floor walks to assess customer engagement, staffing levels, and sales activity, offering real:time solutions and support. : Omni:channel Sales and Service: stylelist:style:type:circle: : Manage and optimize omni:channel services including EA (Endless Aisle), C + C (Click and Collect), and BORIS (Buy Online, Return In:Store), ensuring smooth integration between online and physical retail spaces. : Monitor and respond to cross:channel sales trends, providing feedback to improve customer interaction and enhance the in:store experience. : Ensure staff are equipped with the necessary tools and training to support multi:channel sales and service needs effectively. : NPS and Membership Programs: stylelist:style:type:circle: : Take ownership of the Net Promoter Score (NPS) and membership programs, striving to improve customer loyalty and retention. : Leverage customer feedback to continuously refine services, processes, and product offerings. : Champion membership sign:ups and drive engagement through loyalty benefits, promotions, and personalized service. : FOH Look and Feel: stylelist:style:type:circle: : Maintain an attractive, cohesive, and customer:friendly store layout and design that enhances the customer experience. : Ensure the store's front:of:house is aligned with brand guidelines and seasonal merchandising strategies to reflect the store's standards and expectations. : Oversee and manage visual merch