Role: Operational Team Leader Location: Sevenoaks Working hours: 37.5 hours a week : Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm. Salary: GBP34,710:GBP37,752 plus an achievable annual bonus of GBP2500, paid quarterly What you will be doing: * Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures * Conduct regular one:to:ones, performance reviews and objective setting * Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth * Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc) * Champion continuous improvement and process efficiency within the department * Collaborate with other team leaders and managers to ensure alignment across departments * Ability to interpret MI and use data to drive performance * Monitor claim quality and compliance through regular audit and feedback loops What were looking for: * Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance * To lead by example and endorse the company behaviours and values * Previous motor claims experience would be advantageous however not essential * Highly motivated self:starter * Clear, focused and determined approach to problem solving * Authoritative manner with ability to listen * Persuasive, strong, and confident communication skills * People Management experience essential About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high:quality cover. At Acorn Insurance, we offer comprehensive training and continuous in:house coaching. Youll receive in:depth, FCA:regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the your tomorrow benefits you will receive include: Wellbeing: * Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays) * Enhanced paternity pay and 16 weeks full maternity pay. * Colleague Assistance programme offers a suite of wellbeing services such as: * 6 Free Counselling sessions per year * Unlimited access to a telephone councillor 24/7 * Access to a free 4:week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. * Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: * A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner * Ability to access your earnings before payday via Dayforce Wallet. * Company pension scheme * Refer a friend scheme with a GBP250 bonus for every colleague recommended on passing their probation period. * Access to a flexible benefits platfor