A thriving company in the distribution sector is expanding its customer team and is seeking a Customer Support Executive. Youll be joining a small, friendly team thats passionate about providing exceptional support and making sure every customer feels valued. Along with a salary of up to GBP 40,000 per annum, you will receive a range of benefits, including 27 days' holiday plus Bank Holidays, private medical insurance, life assurance, a substantial employer contribution pension scheme, volunteer days, a cycle:to:work scheme with onsite showers and bike storage, personal development and learning opportunities, plus much more This is an office:based role, with free onsite parking (EV charging available). They have great break areas, outdoor spaces, and enjoy team socials including BBQs, quiz nights, and a Christmas party What you'll be doing as a Customer Support Executive: : Processing and managing customer orders using SAP : Responding quickly and helpfully to customer enquiries via email, online portals, and live chat : Handling pricing queries and arranging special delivery requests with couriers : Working closely with the global planning and logistics teams : Investigating and resolving any customer complaints with care and attention : Using Excel, Teams, CRM systems, and AI tools : Being involved in continuous improvement initiatives We're looking for a Customer Support Executive who: : Has previous experience in order processing using SAP (essential) : Is confident using IT systems : experience with e:commerce platforms and live chat would be a real bonus : Communicates clearly, confidently, and professionally with customers and colleagues alike : Has a genuine passion for delivering a brilliant customer experience : Is curious, proactive, and enjoys being part of a supportive team This role has been created due to expansion, so youll be stepping into a business thats investing in its future, and yours You will be working Monday:Thursday, 09:00:17:30, with a discretionary early finish at 16:00 on Fridays. for this role as Customer Support Executive, please click 'Apply Online' and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.