It starts with YES At Optus, we have an ambitious goal to be Australia's most loved everyday brand. We have an internal opportunity, reporting to the Associate Director, Risk, Controls and Incident Management, the Incident Operations Executive is responsible for supporting the management, tracking and reporting of incidents in Consumer and Operating Office channels across key compliance areas including Privacy, Fraud, Sales Compliance, Regulatory, Security and Crime Related Events. The role will lead the end:to:end management of incidents that have been rated as Low and Medium impact in addition to supporting the Incident Management Lead in the coordination of High and Catastrophic incidents in accordance with the standards outlined. This role will own management and tracking of relevant Incident Registers ensuring content is updated and completed within required timeframes and in accordance with both internal and external obligations, in addition to monitoring items raised via the incident reporting form and completing initial triage activities. Your day in the life at Optus :Lead Consumer and Operating Office response for Low and Medium rated items in relation to key compliance areas across Privacy, Regulatory, Fraud, Sales Compliance and Security/Crime Related initiatives, including mandatory incidents raised. :Support the Incident Response Lead in the build of documentation, leveraging existing templates and methodologies on overall incident management for communication to Senior and Executive Leadership team members. :Ensure working group minutes, actions and attendance are tracked and communicated to key stakeholders for action in accordance with deadlines. :Develop and maintain benchmark repository and storage programs for Incident Management requirements to meet and exceed standards. :Support the build of reporting on Incident prevalence, trends and metrics to relevant Business Risk committees and monthly compliance forums. :Identify issues and trends in relation to overall incident management and provide feedback to the Associate Director, Risk, Controls and Incident Management for strategic control implementation to resolve. Your skills to pay the bills :Knowledge of Telecommunications Regulatory, Privacy, Legal and Fraud Risk Management components :Project Management Experience :Experience working in a Contact Centre and or Retail Management position :Core understanding of Customer Relationship Management Systems :Critical thinking ability Perks we love at Optus :3 days in the office, 2 days remote : with flexible hours to suit :Inclusive paid parental leave, up to 14 weeks for the primary care giver :All Optus employees have access to resources, webinars and support via the 'Parents at Work portal' :Own your own growth by accessing an extensive online and facilitator led learning catalogue : even earn a MBA micro:credential via OptusU (University) :Connect at work through one of our employee:led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network :Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office :Free Optus bus from Macquarie University Metro Station (every 6:8 minutes); CLOSING DATE: 01 JULY 2025 Intrigued : but perhaps you don't align to 100 of the role requirements? That's OK, we strongly encourage you :we all have growth and development opportunities. At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or