Key Responsibilities: stylemargin:bottom:11.0px: : Management of Wholesale Field Accounts : Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner : Creating and Uploading of pre:orders and contracts in line with pre:order timelines : Perform required maintenance on pre:orders : Reviewing of contracts and orders as per the Rules of Engagement : Processing of contract call offs in season within specified timelines for pre:orders and refills : Management of Order Book is an ongoing requirement : Communication and liaison with the sales team on a regular basis : Providing product information, pricing queries and processing orders into the system : Follow up of customer requests, issues and complaints to resolution : Achievement of agreed department KPI's to drive superior service delivery : Developing a strong understanding of the Company's product range : Contributing to the team's continuous improvement initiatives and targets : All testing as required within SAP systems Knowledge, Skills and Abilities: stylemargin:bottom:11.0px: : A strong customer service focus : A high level of problem solving ability : Highly developed organisational and time management skills : Superior attention to detail and accuracy : Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners : Ability to contribute to a team environment where performance is measured : Experience in working under pressure to meet deadlines and conflicting priorities : Strong Microsoft Office skills are essential and experience using SAP is desirable : A flexible and professional approach is imperative Requisite Education and Experience / Minimum Qualifications: stylemargin:bottom:11.0px: : University degree or equivalent Key Interfaces: stylemargin:bottom:11.0px: : Sales : Supply Chain: Purchasing and Order Fulfilment : Finance: Credit : IT : Merchandising team : Warehouse : External Freight companies : External Customers