Job Type: Fixed Term Category: Account/Project Management Location: Melbourne-VIC Date Advertised: 11-JUL-25 Job Reference: CLM/1874053 Job Title: Digital Account Manager/Project Manager (CX/CRM) - 6 month contract Business Unit: Clemenger Group Division: Classification: Work Location: Position Type: Job Duration:N/A Contact Name: Contact Phone/Email/Fax: Team X is Omnicom's integrated worldwide agency team for Mercedes-Benz. We are looking for a Digital Account Manager/Project Manager to support our team in a 6 month contract. Team X brings together best-in-class talent across Mercedes-Benz's customer journey with expertise in Media and CRM, Brand and Performance Creative, Web Personalization and Content Automation, Public Relations and Events, Organic / Paid Social & Sponsorship – to fuel the world's most valuable luxury car maker as it shifts gears to lead the industry in electric mobility of the future and build the world's most desirable cars. We are looking for the best talent in the industry to join us and help shape the future of the agency model and the one of the world's most iconic and recognized brands. Champion the rollout of CX communications for Mercedes-Benz Cars Australia and New Zealand, with a focus on creating a seamless journey for customers from awareness to purchase to repurchase Project manage and assist in driving the transformation of the Customer Journey and create a seamless online to offline experience through direct marketing channels   A constant focus on driving customer the best prospect/customer experience by integrating all business units (eCommerce, Customer Services, Financial Services) within CX projects Championing Salesforce Marketing Cloud with a focus on integrating digital touchpoints throughout the customer journey     Working closely with internal stakeholders to enhance Salesforce CRM+ data to enable more individualised communications.      Use a data-driven approach to identify opportunities across the customer journey     Share insights on customer interactions across all CX activity and educate stakeholders on our customer preferences.  Work closely with Global and Regional teams to integrate local strategies & share local blueprints Work daily with agency partners in implementing and executing CX programs Skills and experience: Ability to analyze and interpret data, inc. digital analytics Knowledge across and Salesforce ecosystem; tools and opportunities Understanding of marketing automation and triggered communications; Salesforce Marketing Cloud expertise highly regarded Understanding of databases and data governance as the key business user for our customer databases (Salesforce CRM) Campaign coordination with a focus on data and success measures Knowledge of direct, digital, data for best practice marketing Data privacy processes and how this applied within our business 3+ years work experience in a similar role