Job Type: Ongoing - full time Category: Regulatory, Governance and Compliance Location: Blackburn North Business Centre Date Advertised: 30-MAY-25 Job Reference: AV/1864413 Job Title: Statutory Duty of Candour Coordinator Business Unit: Division: Summary: At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.   We are seeking a motivated professional to ensure the effective and efficient functioning and coordination of AV's legislative requirements relating to the Statutory Duty of Candour and ensuring appropriate and timely responses are provided to Significant Adverse Patient Safety Events (SAPSEs). This is a full-time, ongoing position within our Quality & Clinical Innovation Division. While WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn headquarters in line with our hybrid working model.   About the role  Reporting to the Director Patient Safety & Experience, the successful applicant will ensure the management of SAPSEs adhere to legislated timelines as well as ensure appropriate documentation and record keeping practices are followed. Responsibilities include but not limited to: Coordinate the end-to-end Statutory Duty of Candour process ensuring efficient and effective practices and identification of system improvement opportunities to reduce organisational and patient risk Support the Patient Safety and Experience Team with open disclosure and patient & family interactions Partner with divisional performance area to provide timely accurate and meaningful reports to various committees and audiences Directly manage escalation of serious and complex complaints Foster a culture of professional development, continuous improvement and leadership About you  The successful applicant will have completion of a degree or relevant industry certification with proven relevant experience, or an equivalent combination of training and sound experience. Other requirements include but not limited to: Strong understanding of relevant Victorian legislation relating to Statutory Duty of Candour and associated processes highly desirable Understanding of process evaluation and ability to participate in and contribute to ongoing evaluation processes and continuous improvement highly desirable Highly developed communication skills, both written and verbal, including an ability to prepare detailed reports, briefs and papers for a variety of audiences Demonstrated ability to work as part of a dynamic and high-functioning team, work effectively and cooperatively with others and establish and maintain effective working relationships with key stakeholders (both internal and external) Proven approach to empathy and caring for others, with prior experience in patient/customer care  Working at Ambulance Victoria As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.   We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!   Important information By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.   Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.   This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.   How to apply  Your application is an integral part of the selection process and should include:  Cover letter outlining your interest in the role A separate document addressing the key selection criteria from the position description  Applications must be submitted by 11.59pm AEST on Thursday 12 June 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.  For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment@ambulance.vic.gov.au or 03 9840 3653 quoting the job title.    At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.