Sales Associate Salary in Melbourne, Victoria

Sales Associate job description

Job Title: Sales Associate

Overview/Summary of the Role: A Sales Associate is responsible for selling products and services to customers. They are the primary point of contact for customers, so they must be knowledgeable about the products or services they offer and be able to answer customer inquiries. Sales Associates should have a friendly and approachable demeanor that encourages customers to buy products or services.

Responsibilities and Duties:

1. Welcome customers to the store and assist them in selecting products or services.

2. Respond to customer inquiries and concerns in a timely and professional manner.

3. Maintain an organized and clean store environment.

4. Process payments from customers and provide receipts.

5. Meet or exceed sales targets and goals.

Sales Associate interview questions

Interviewer: Good morning/afternoon, can you tell me a little bit about your experience in sales?

Candidate: Yes, I have two years of experience in sales. I worked at a retail store and was responsible for helping customers with their purchases, managing inventory, and reaching sales targets.

Interviewer: How do you approach a potential customer?

Candidate: I approach customers with a smile and engage in conversation to understand their needs, and what they are looking for.

Interviewer: How do you handle a customer complaint or challenge?

Candidate: I listen to the customer's complaint or challenge, respond calmly, and offer a solution. I aim to solve the problem and ensure that the customer leaves happy.