Job Title: Operations Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In:Office) Terms: Permanent Full:Time Salary: Competitive, based on experience Reports To: International Imports Manager About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast:paced logistics environments , are proactive problem:solvers, and prioritize both efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization. Duties and Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Supervising the Barrie Operations team in their day:to:day activities, including: Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA Negotiating rates with Carriers Quoting Customers Tracking shipments Communicating shipment details with customers and agents Submitting documents to Customs Brokers Arranging local pickups and deliveries Calculating revenue and costs on shipment files Set clear expectations for efficiency, accuracy, and proactive problem:solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement Ensure full team competency by identifying skills gaps, implementing cross:training, and fostering professional development Create a customer:first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency Act as a key decision:maker in resolving escalated operational challenges, ensuring timely and effective solutions Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence Lead and develop the operations team to ensure excellence in execution and a high:performance culture Support company policies and procedures Participate in and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from Management will be available to support the operations Supervisors personal and professional growth Mindset and Personality: Proactive and Solutions:Oriented :See challenges as opportunities and actively seeks ways to improve processes and service Leadershi