Job Type:Permanent Work Model:Hybrid Reference code:128841 Primary Location:Toronto, ON All Available Locations:Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. Johns, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: Deloitte is seeking a highly skilled and experienced Workday Service Delivery Manager to join our Human Capital : Operate team. The ideal candidate will have a strong background in Workday solutions and a proven ability to manage and deliver exceptional support and consultancy services to our clients. This role requires a blend of leadership, technical expertise, and client:facing experience to ensure the successful operation and optimization of Workday systems. What will your typical day look like? :Service Delivery Management: Oversee the delivery of Workday support services, ensuring high:quality and timely resolution of client issues and requests. :Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships to understand their business needs and ensure satisfaction with our services. :Team Leadership: Lead and mentor a team of Workday consultants and support staff, fostering a collaborative and high:performance work environment. :Operational Excellence: Develop and implement processes and best practices to enhance the efficiency and effectiveness of service delivery. :Issue Resolution: Manage the escalation and resolution of complex technical issues, coordinating with internal teams and clients to implement effective solutions. :Performance Monitoring: Monitor and report on service delivery metrics, identifying areas for improvement and implementing corrective actions as needed. :Continuous Improvement: Identify opportunities for process improvements and system enhancements, providing recommendations to clients and assisting with their implementation. :Training and Development: Conduct training sessions and create documentation to educate clients and team members on best practices, system functionalities, and new features. :Collaboration: Work collaboratively with cross:functional teams, including developers, project managers, and other consultants, to deliver comprehensive support and consultancy services. Key Areas of Responsibility :Monitor and manage the day:to:day operations of Workday services. :Ensure adherence to SLAs and KPIs. :Conduct weekly meetings with clients to review service performance and address any issues. :Gather client feedback and work on continuous improvement. :Allocate resources effectively to meet service delivery requirements. :Foster a collaborative and productive team environment. :Plan, execute, and monitor Workday implementatio