Job Type:Permanent Work Model:On:site Reference code:129603 Primary Location:Edmonton, AB All Available Locations:Edmonton, AB Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: Do you enjoy collaborating with others to help solve problems? Keep reading What will your typical day look like? You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other DT:Canada teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or regional technology initiatives and acquisitions. You will collaborate with other DT:Canada teams to continually identify, design and implement enhancements. While our work may sometimes be remote, you will be required to be in the office. You will work primarily from the Deloitte Edmonton location though travel may be required around various offices. About the team Our Support Services Team provides end:user support to our diverse base of professionals. The IT Support Services Team is part of the larger Deloitte Management Services organization that delivers internal services to the firm's practitioners and staff. Our team works as the primary point of escalation for all technology:related issues in the supported practice offices. Enough about us, let's talk about you You are someone with: :Post:secondary education, in an IT discipline. :2:4 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products. Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia). :1:2 years of experience providing hardware/software support in a Mac / MacBook environment with general knowledge of MacOS. :Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS. :Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions. :Strong, effective, and clear communication skills, with an ability to adjust messaging appropriate to the audience. :A post:secondary education in an IT discipline would be an asset as well as a CompTIA A+ Certification and/or an ITIL Foundations Certification. Total Rewards The salary range for this position is 47,000 : 78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on