Job Type:Permanent Work Model:Hybrid Reference code:129521 Primary Location:Toronto, ON All Available Locations:Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ON Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: What will your typical day look like? :Analyze class action settlement agreements to extract operational and regulatory requirements :Translate legal mandates into clear workflows, decision logic, and business rules :Draft Standard Operating Procedures (SOPs), Quality Assurance (QA) protocols, escalation paths, and operational documentation :Document features, processes, and workflows in partnership with operations, legal, data and product engineering teams :Collaborate with engineers and product teams to embed logic into digital systems :Lead discussions to clarify decisions and design optimal cross:program workflows :Identify edge cases, assess risk, and recommend scalable, compliant solutions :Continuously refine processes using feedback and performance data :Convert complex legal, technical, and product concepts into clear, user:friendly content :Maintain knowledge bases, help guides, and client:facing documentation :Support Requests for Proposals (RFPs), compliance responses, and regulatory communications with high:precision documentation About the team Deloitte Claims is a fast:growing team within our Risk, Regulatory and Forensics practice. We manage class action settlements of all sizes across both private and public sectors. We leverage some of the best:in:class technologies-cloud platforms, automation, data analytics, and secure digital communications-to streamline every step of the process. From intake and claims review to distribution and reporting, our tech:enabled approach brings speed, accuracy, and transparency to complex settlements. We partner with litigators, in:house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage. Enough about us, let's talk about you :Post:secondary degree in Computer Science, Software Engineering, Mathematics, Science, Business, or a related field :Advanced Excel skills required; data modelling skills are an asset :A strong writer who can convert the complex into simple straightforward language :Two or more years of experience in technical writing, preferably in software, legal tech, or a compliance:heavy field :Organized, detail:oriented, and comfortable juggling multiple tasks and deliverables at once oriented, and comfortable juggling multiple deliverables at once :Able to synthesize information from multiple data points :Works well with people, inquisitive and asks questions, and leads with confidence :Results driven and able to work independently :Experience and comfortable working with product teams, engineers, and legal/compliance stakeholders :Experience working with tools like Confluenc