Job Type:Temporary Contract Work Model:On:site Reference code:129163 Primary Location:Montreal, QC All Available Locations:Montreal, QC Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100 Canadian:owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. :Have many careers in one Firm. :Enjoy flexible, proactive, and practical benefits that foster a culture of well:being and connectedness. :Learn from deep subject matter experts through mentoring and on the job coaching :: Do you enjoy collaborating with others to help solve problems? Keep reading What will your typical day look like? :Provide virtual conferencing support to end users in the country and on:site conferencing support in the Montreal office. :Provide hardware and software end:user support, either on:site or remotely. :Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers. :Create, update and track support tickets using the firm's incident management tool. :Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards. :Provide end:user support/training on new and existing applications. :Participate in small operational projects within the assigned region. :Update and maintain inventory records in the firm's asset management system. :Identify opportunities for innovation in client service delivery and process efficiency. :Participate and engage actively in periodic team, Support Services or DT : Canada meetings. :Ability to work within flexible hours between 7:30am and 7pm. Weekend and after:hours support may be required to meet project specific timelines and goals. :Move, install, set up, and configure IT equipment within our various locations. About the team Our Conferencing Solutions Support Services team is looking for a technology analyst to provide on:site conferencing support to our diverse base of professionals in the country as well as end:user support in the province. The successful candidate is expected to work primarily in the Montreal office, but may be required to work virtually with our team in other locations. As a member of the Support Services team within Deloitte Technology : Canada organization, the successful candidate will report into the IT Manager of the Conferencing Solutions team. Deloitte Technology : Canada personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm's practitioners and staff. The incumbent will possess strong oral and written communication, technical, problem resolution skills and the ability to work under pressure. The incumbent will be primarily responsible for providing virtual and in:person conferencing support. Additional responsibilities include hardware, software and basic networking support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The successful candidate should have the ability to work in a demanding environment both independently and within a team. Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary