Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. The Information Technology (IT) department manages the technology and computer infrastructure that drives Tangerine's business systems. The IT department supports the organization in these critical areas: End:User Technical Support, Desktop Management, Network Management, Mobile Management, Voice and Data Communications, Business and Web Applications and Strategic Technical Planning. The IT Endpoint Systems Support is responsible for the implementation, administration and support of Tangerine's Endpoint Desktop, Laptop, Apple Mac, VDI, Mobile and Executive Support environment. This includes providing second level onsite and remote access support for all Endpoint Desktop, Laptop, VM and Apple Mac, Mobile hardware/software at all Tangerine sites. The Endpoint Systems Support Analyst will assist in analyzing, filtering and resolving all incidents/requests that may arise during operating hours related to Desktops, Laptops, Virtual Machines (VMs), Virtual Desktop Infrastructure (VDI), Mac, Mobile, network printer support and server applications support. The Endpoint Systems Support Analyst will be involved in compliance related controls, software updates, monthly security patches, audit controls, support and maintain Business Continuity Plan (BCP). The Endpoint Systems Support Analyst will combine technical knowledge, strong analytical skills and hands:on working experience in the workstation environment and help to maintaining a highly secure, reliable, optimized and well managed IT operating environment. Is this role right for you? : Build and implementation of Windows, MAC, Mobile Endpoint hardware and perform software : installation, configuration and maintenance of Tangerine Desktops, Laptops, VMs, VDIs, Mobile and network printers which includes any software rollouts, upgrades, patches and/or service packs : Responsible for Microsoft Windows and Apple Mac Endpoint Image management, Build and Deployment using Microsoft Endpoint Configuration Manager and JAMF to all Tangerine End:users : Using ServiceNow software to provide timely responses to queries, analysis and resolution of problems, and escalation of issues to the appropriate business units and support staff : Monitoring and assessing business needs against Endpoint security concerns and work with the Cyber Security team to manage the overall security of the Endpoint application and infrastructure : Monitor and manage all Endpoint vulnerabilities for Client OS, Application and Hardware environment by applying critical security and application updates in a timely manner : Setup any new hires; ensure voice/data ports are available and enabled; required Desktops, Laptops, Mobile, VMs and/or VDIs equipment is available and configured : Provide second level support for hardware and software on all Tangerine Desktops, Laptops, VMs, VDIs, Mac, Mobile and network printer support : Infrastructure support within Microsoft Windows, Mac, VMware Endpoint environment by Microsoft Endpoint Configuration Manager, JAMF and internal developed tools : Responsible for VMWare VDI Endpoint Image management which is used by the entire contact center to support Tangerine customer interactions : Provide Executive Support for Tangerine Senior Executive team Procurement, administration, and support of Cellular services mobile devices such as iPhones, : iPads, Androids. : Procurement, administration, and support of all Windows and Mac Endpoint Applications : Work with the IT teams to coordinate Desktop Application updates and roll:outs using Microsoft : Endpoint Configuration Manager/JAMF for different business departments : Identifies trends in specific support areas and work with the stake:holders to address them : Deliver Endpoint technical solutions as pe