Front Line Support Analyst
Ontario 21 days ago
Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture.
The Role:
This role provide responsive application level support and development of components and services for critical trading applications used by Commodities Sales and Trading Desks. Individual will be responsible for support around production and non:production application deployments, application support, end of day batches
Is this role right for you? In this role you will:
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Resolution and Prevention of Problems
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Presented with application level issues on mission critical systems requiring same day resolution. Often, resolution determination requires interaction with other teams onsite and remotely. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.
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Implement and Develop Solutions for end users
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Provide technical assistance to Front Office, Middle, and Back Office users. Implement automated procedures to solve complex problems.
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Application Administration and New Projects
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Perform application support and administration tasks associated with environment of specialisation. Ability to take on new projects and balance between production support items and assigned projects.
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System, Application Monitoring and Updates
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Setup proactive application monitoring and identify monitoring recommendations to be assessed, tested, and implemented for capacity planning or where resource constraints are identified.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
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Technical Analyst role focusing on Development and End user support with strong hands on engineering experience
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Excellent verbal and written communication skills with the ability to provide business and technical support to the Front, Middle, and Back:office users and report issues to senior management.
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Requires the ability to think strategically and have analytical and proactive problem solving skills. Ability to multitask and prioritize projects and production support.
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Prior exposure to Commodities business is an asset
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Experience working on a trading floor is an asset
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Experience and knowledge of Commodity markets in the US/Canada including Oil and Natural Gas is strongly preferred
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Working experience with either in:house built Commodities systems or vendor Commodities trading systems is an asset
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Requires the ability to think strategically and have analytical and proactive problem solving skills. Requires education with focus on Math or Computer science
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Should have excellent client service skills and ability to work well in a fast:paced trading floor environment and strong organizational skills and detail:oriented. Ability to troubleshoot complex technology and data related issues and solid working knowledge of securities industry systems and terminology.
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Provide System Administration, ad hoc queries and Application Support for supported systems.
Technical and Education requirements:
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Strong in Unix, Shell scripting, Python : 2+ years of hands on experience
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Proficient with source code versioning tools (Git, SVN) and build tools (Maven, Gradle, Ant).
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Experience working with SQL (Oracle) : 2+ years of hands on experience
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Bachelor's Degree in Math, Physics, Computer Science or a related field
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Experience working within the Commodities Trading area is an asset
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Hands:on experience working on a Trade Floor and supporting a trading environment is an asset
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Experience as a DevOps Engineer in a 24x7 uptime environment, including automation experience with configuration management tools.
Whats in it for you?
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Diversity, Equity, Inclusion and Allyship : We strive to create an inclusiv
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