Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. The Manager, Payments Incident Response plays a key role in supporting the global payments resiliency framework, with a focus on implementing effective recovery strategies in the event of a payment system disruption. This individual is responsible for protecting the bank's critical payment services from technology failures, outages, and potential threats from malicious parties. In the event of an incident, the Manager will coordinate cross:functional teams to execute containment and recovery plans, minimizing the impact on both the bank and its customers. Is this role right for you? In this role you will: : Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment:related incidents. : Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency. : Identify and track action items aimed at improving payments resiliency based on post:incident reviews and RCA findings. Ensure accountability and follow:up on action items to drive continuous improvement in payment systems reliability and stability. : Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages. : Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology. : Develop a deep understanding of the end:to:end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: : Bachelor's degree in business administration, Engineering, Computer Science or related field. : 3+ years of experience in payments operations, incident management, or related field. : Excellent communication skills with the ability to effectively collaborate with cross:functional teams and stakeholders. : Proven knowledge of the high:value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models. : Solid knowledge of the domestic low:value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and under development : An Agile mindset with a focus on delivering business value associated with operations transformation. : Experience in related Payment's operations or other areas of capital markets including FX, reconciliation, settlement. : Strong analytical skills, results orientation and data:driven approach in decision making (via KPIs and metrics). : Proven leadership, collaboration, and presentation skills with broad audience od stakeholders. : Certification in relevant areas such as ITIL or PMP is a plus. : Spanish fluency is considered an asset. What's in it for you? : A rewarding career path with diverse opportunities for professional development : A culture that promotes teamwork and cross:functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience : A competitive compensation and benefits package : Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank i