Date Posted: 07/07/2025 Req ID: 44104 Faculty/Division: Faculty of Applied Science and Engineering Department: APSC Admin. Units Campus:St. George (Downtown Toronto) Position Number: Description: About us: The Faculty's Cross:Disciplinary Programs Office provides academic and administrative leadership to enhance cross:disciplinary educational services for U of T Engineering students. We seek to provide the foundation for success in academic and student life by providing guidance to undergraduate students in choosing minors, certificates while meeting their degree requirements. The Cross:Disciplinary Programs Office coordinates 10 minors, 15 certificates and several dedicated course offerings to support the various programs. Programs are available to all undergraduate engineering disciplines and recent data indicate that approximately 70 of graduating students are completing one or more of these programs as part of their degree. The CDP Office involves interaction with all Faculty departments, the Registrar's Office, and various departments and offices in the Faculty of Arts and Science and other partner faculties. Your opportunity: This position is an opportunity to work with students and faculty from all disciplines of engineering in a highly collaborative environment. Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self:motivation, accountability, and teamwork. We believe in recognizing and valuing our employee's contributions to the advancement of the office's goals while promoting a strong commitment to work:life balance among our employees. Reporting to the Associate Director, the Program Assistant provides front:line assistance and program support to the Faculty's Minor and Certificate programs and other interdisciplinary courses and programs. The position is the front:line support for students interested in our minor and certificate programs and provides the necessary administrative assistance to keep the programs running smoothly. Your responsibilities will include: :Providing detailed information to students on minor and certificate program and/or course requirements. :Acting as the first point of contact for general enquiries on our programs. :Responding to enquiries within the defined scope of the role and redirecting as appropriate. :Disseminating program information to current and potential students. :Liaising with students and faculty to coordinate program activities. :Updating and maintaining records on ACORN and Degree Explorer. :Serving as a resource to others by providing (non:supervisory) job:related guidance. :Assisting with data collection and reporting requirements. Essential Qualifications: :Advanced College Diploma (3 years) or acceptable combination of equivalent experience. :Minimum two years of recent and relevant administrative and customer service experience, with experience providing front:line academic support to students. :Must have experience providing prospective and current post:secondary students tailored academic program and policy information based on their inquiries and needs. :Experience working directly with students in a detail:oriented and client services role in a post:secondary institution. :High level of proficiency with personal computers and appropriate software packages including Microsoft Office Suite. :Advanced level knowledge and experience with Quercus or similar student portal. :Proficient with ROSI and Degree Explorer or similar student information system. :Superior organizational, communication (oral and written) and interpersonal skills, with the proven ability to explain complex processes and procedures to a wide range of audiences. :Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment. :Proven ability to accurately interpret,