Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. Senior Manager, Operations and Sales Support, Scotia Leasing, Canadian Business Banking Purpose Leads the Scotia Leasing Sales and Product Support operations ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Contributes to the success of the Canadian Business Bank through partnership support and collaboration. Champions customer focused culture and keeping the bank safe. This role supports Scotia Leasing, a division of Canadian Business Banking to develop and maintain the Leasing portfolio of Small Business, Commercial and Corporate divisions. Accountabilities: - Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Effectively manages the quality and efficiency of day:to:day operations by ensuring proper controls and risk management processes are in place. Leads the delivery of client service to Scotia Leasing clients. - Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. - Leads and manages direct reports, builds a cohesive team and ensures effective use of human resources to support the business objectives - Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Builds a high:performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team. Attributes for this role: - Flexibility to adapt to environment and business needs. - Driven to build strong relationships. - Curiosity to uncover ways to assist our customers and partners to achieve their goals. - Willingness to complete industry related courses is needed for the role which Scotiabank will support through tuition reimbursement and focused learning groups. - Strong administrative, management, organizational, analytical and decision:making skills to control the variety of activities within this mandate. - Commitment to ongoing learning about the business, products, policies and market to better position Scotia Leasing and their team to retain and win business. - Attention to detail to ensure mitigation of risk for both Bank and client - Ability to understand of policies and procedures using judgement accordingly based on circumstance and situation to provide excellent service to the client while keeping the Bank and our partners safe - Strong problem:solving skills with the ability to analyze situations independently and provide solutions for our partners and clients within the parameters of our policies. - Ability to develop strategic relationships with their team and partners and influence decisions that align to the Canadian Commercial Banks strategies and goals. - Contribute to the inclusive culture of the team and engaged in supporting the psychological safety and diversity of the Commercial Bank. - Ability to understand of policies and procedures using judgement accordingly based on circumstance and situation to provide excellent service to the client while keeping the Bank and our partners safe. Education / Experience / Other Information: -