Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. The Team Lead, Service will lead and oversee the regional client servicing team of Client Service Specialist(CSS) for Commercial Banking Distribution ensuring business strategies, plans and initiatives are executed /delivered in compliance with governing regulations, internal policies and procedures. They are responsible for aunit that oversees the output of high quality and accurate client data, service and support as it relates to allclient Commercial portfolios. They will be responsible for leading end:to:end client:centric service to our new and existing clients. This willinclude liaising with internal partners groups and external parties to ensure and oversee the quality of the collection and processing of financial reporting, satisfaction of funding requirements, onboarding needs andvarious activities such as resolution of escalated client challenges. Is this role right for you? In this role, you will: : Leads and drives a customer focused culture throughout their team to deepen clientrelationships and leverage broader Bank relationships, systems and knowledge. : Lead and coach team to deliver exceptional client service, ensuring a seamless end:to:end servicingjourney for all mid:market clients in the region: : Ensuring every client experience is consistent with Scotiabank's service standards andcustomer concerns are resolved quickly and efficiently. : Coaching team to the elements of high level client centric service model; and enhancing teamsoverall servicing and support capabilities in order for them to develop trust relationships withclients. : Monitoring and taking appropriate action on deficiencies within the assigned service portfolio. : Balancing short and medium:term priorities to address resource and operational challenges : Ensure consistency and quality in service delivery, adhering to established standards andprocedures while continuously seeking opportunities for improvement: : Ensuring appropriate controls are in place to drive operational excellence and profitablerelationships while mitigating risk. : Fostering collaboration across teams to streamline processes, reduce service bottlenecks,and enhance overall efficiency in the end:to:end client servicing journey. : Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to the VP Commercial and/or applicable department as appropriate. : Monitor and analyze service performance metrics, identifying trends and making data:drivendecisions to improve service outcomes and client satisfaction. : Understand how the Bank's risk appetite and risk culture should be considered in day:to:dayactivities and decisions. : Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:daybusiness controls to meet obligations with respect to operational, compliance,AML/ATF/sanctions and conduct risk. : Builds a high performance environment and implements a people strategy that attracts, retains,develops and motivates their team by fostering an inclusive work environment and using a coachingmindset and behaviours; communicating vison/values/business strategy; and, managing successionand development planning for the team. Do you have the skills that will enable you to succeed in this role? : Post:Secondary Education (Business Degree preferred) : 3 to 5 years equivalent work experience in Financial Services (Commercial / Small Business) orrelated industry : Minimum 3 years managerial experience : Strong sales and credit management, coac