Date Posted: 05/30/2025 Req ID: 43167 Faculty/Division: Faculty of Applied Science and Engineering Department: APSC Admin. Units Campus:St. George (Downtown Toronto) Position Number: Description: About us: The Faculty of Applied Science and Engineering is a world:renowned community of researchers and students dedicated to solving some of the worlds most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the futures boundless potential. The Facultys Information Technology team works together to support a dedicated and diverse group of academic and administrative professionals who exemplify excellence in their fields. Your opportunity: Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning, implementation, and ongoing support. The incumbent will help cultivate and build positive relationships with staff and departments, working closely with peers, technical teams, and clients to lead and drive sustainable modernization paths for the delivery of high caliber IT solutions and secure computing, focusing on lifecycle management, maintenance, data analytics, and IT service maturity. The incumbent will oversee all aspects of service delivery, including resolving complex issues, major incidents, and provide exemplary hands:on technical support. Your responsibilities will include: :Delegating tasks to IT support staff when appropriate :Analyzing service delivery and/or internal processes and recommending improvements :Responding to end:user service requests :Probing for information from end:users to identify problems and establish needs :Planning and implementing components of IT related projects :Troubleshooting complex computer system problems :Conducting needs assessments to determine end:user technical requirements :Providing consultative advice on IT issues Essential Qualifications: :Bachelors Degree in Computer Science, Computer Engineering, or related discipline, or equivalent combination of education and experience. :Minimum four years of diverse IT experience in a multi:client and multifaceted operational environment. :Minimum one year of experience coordinating the activities of and providing orientation to others on work procedures and practices, including assisting in solving complex problems, and providing day:to:day work coordination, scheduling and prioritization. :Must have diverse application experience including, but not limited to, standard Office 365 applications, e:mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill sets. :Demonstrated experience with MacOS, MS Windows, and Linux/Unix operating systems; iOS ; Web/HTML skills. :Experience with installing and configuring endpoint devices with applied security measures. :Demonstrated extensive experience writing and disseminating technical or procedural specifications and client facing documentation; skilled at developing key messaging and talking points. :Demonstrated experience in analyzing complex problems and producing actionable plans and solutions. :Demonstrated experience with conveying complex technical ideas and teaching clients howto use IT systems, including presentation skills with the ability to facilitate staff training sessions, client workshops and meetings. :Demonstrated experience in creating complex technical documentation. :Demonstrated ability to lead project delivery to completion. :Ability to work with data including querying (SQL), report formatting and records creation. :Expert level knowledge of all aspects that supports the client experience, including end:user devi