Technical Support Engineer
Ontario 13 days ago
Job Description
Company: Valiantys Inc. (Ontario)
Business Information: Driven by a compelling vision of a consulting company making a difference, Valiantys was founded in 2006. The goal was simple: to provide quick, practical solutions to client needs by applying industry standards (Agile, CMMi and ITIL) to modern software tools. This is how our partnership with Atlassian was born. Since then, our consultants have helped over 4,000 organizations across every sector effectively deploy and adopt Atlassian tools. We focus on harnessing the power of best-in-class software and collaboration practices, empowering businesses to focus on what they do best: building and selling their products.
Business address: 3 Place Ville Marie, Suite 3089, Montréal, QC H3B 2E3
Work location: 320 Bay Street, Suite 350, Toronto, ON M5H 4A6, telecommuting, and client's locations throughout the GTA
Type of Employment: Full Time - Permanent
Estimated Start Date: As soon as possible
Job description:
Confer with clients to identify requirements
Design, develop and implement information systems business solutions
Provide advice on information systems strategy, policy, management and service delivery
Assess physical and technical security risks to data, software and hardware
Develop policies, procedures and contingency plans to minimize the effects of security breaches
Develop and implement policies and procedures throughout the software development life cycle
Conduct reviews to assess quality assurance practices, software products and information systems
Conduct business and technical studies
Propose clear and simple solutions to answer clients' requests within the defined Service Level Agreement (SLA)
Manage service requests and incidents
Delegate administration of Atlassian products on behalf of clients (e.g. user management/permission skills/workflow configuration/add-ons management)
Root cause analysis of clients' issues
Feed and improve Valiantys documentation based on clients' experience and feedback
Configure Apache HTTPD and Tomcat and Set up certifications (SSL...)
Ensure the migration of AWS servers
Analyze application logs and servers
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