Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high:performing culture. Purpose The Client Onboarding and Authentication Program Manager plays a pivotal role in shaping the strategic direction andexecution of secure, seamless, and scalable client access experiences. This role is responsible for driving initiatives thatenhance how clients join and interact with our digital ecosystem, ensuring alignment with regulatory standards, riskframeworks, and evolving customer expectations. By leading cross:functional programs and leveraging data:driveninsights, the Client Onboarding and Authentication Manager will help deliver innovative identity and authenticationsolutions that build trust, reduce friction, and support long:term business growth. Accountabilities Program Strategy and Road mapping : Define and maintain the strategic roadmap for onboarding and authentication capabilities, aligned with enterprise goals, regulatory requirements, and client experience standards. : Identify emerging trends in digital identity and access management to inform long:term planning and innovation. Program Execution and Delivery : Lead the end:to:end delivery of complex, cross:functional programs, ensuring milestones, budgets, and KPIs are met. : Oversee the implementation of new authentication methods (e.g., biometrics, risk:based authentication) and the updating of legacy platforms (e.g., KBA). Stakeholder and Governance Management : Act as the primary liaison between Strategy, Product, Engineering, Risk, Compliance, and Operations teams. : Facilitate governance forums, working groups, and executive updates to ensure alignment and transparency. Client Experience Optimization : Champion a client:first approach by integrating usability, accessibility, and security into onboarding and authentication flows. : Use data and feedback to continuously improve client journeys and reduce friction points. Risk and Compliance Alignment : Ensure all initiatives comply with internal policies, regulatory standards (e.g., KYC, AML), and industry best practices. : Support model validation and risk assessments for authentication:related decisioning systems. Vendor and Technology Integration : Manage relationships with third:party vendors and partners, ensuring timely delivery, integration, and performance of identity solutions. : Collaborate with architecture and engineering teams to ensure scalable and secure implementation. Change Management and Communication : Develop and execute change management plans, including internal training, client communications, and support readiness. : Communicate program status, risks, and outcomes to senior leadership and key stakeholders. Operational Oversight : Ensure audit readiness and maintain governance documentation to support compliance with internal and external regulatory requirements. : Lead regular reviews of operational dashboards to monitor key metrics, identify trends, and drive continuous improvement. : Manage intake and prioritization of initiatives through backlog oversight and strategic alignment processes. : Collaborate with cross:functional teams to monitor risk indicators, including fraud trends, and implement proactive mitigation strategies. Education / Experience / Other Information - Bachelor's degree in business administration or a related discipline. - 5+ years of experience in program management, preferably in digital banking or client focused teams - Strong understanding of digital platforms, technology, and project/program management. - Ability to leverage data analytics expertise to generate actionable insights and develop compelling visual summaries that drive data:informed decision:making. - Ability to craft and present executive:level commun