50559: Rexdale: Regular Not Applicable/Optional Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It's an exciting time to join the team at Hydro One Job Function Support the Vice President Operations in developing network operation strategies, determining the competencies and infrastructure required and implementing these plans to enable Hydro One Telecom to compete successfully as a telecommunications carrier in an external market. Support the Vice President Operations in developing and implementing Hydro One Telecom Operations' strategies and accomplishing its goals by providing effective development of operation standards and plans; implementing best:practice Service Delivery and Service Assurance processes with an objective to meet competitive Service Level Agreement (SLA) metrics; the needs of business growth; changes in customers' requirements; and technologies.This includes: :Developing operations strategies, best:practice processes and standards; :Identifying and putting in place required competencies, infrastructure, and logistic support; :Deployment of best:practice service delivery and service assurance processes; :Providing efficient technical support, project management, service provisioning and field support, to deliver services, implement network infrastructure, and assure service quality; :Developing and implementing Disaster Recovery and Emergency Response Plans; :Assessing progress towards achieving strategic objectives. Specific Accountabilities Through collateral relationships with respect to the Vice President Operations and within the context provided by the Vice President Operations (i.e. strategies and policies, accountabilities, tasks, budget and programs, compliance, performance targets, expectations for continuous improvement, etc.), provide the following: :Direct Output Support to the Vice President Operations :Develop and recommend a 5:7 year strategic direction/plan for cost efficient and competitive service delivery and service assurance to Hydro One Telecom's Private Lines, IP Data Transmission Services, and Network Management businesses. This includes detailed plans on how future years' sales growth, technology change, product development, and operational efficiency targets will be supported. The plan will also address how to manage and mitigate technical, market and other risks. :Develop and recommend revisions, changes, and adaptation to strategies, plans, and program directions to resolve issues that arise in moving toward realization of the Hydro One Telecom's goals. Conduct an in:depth analysis of Telecom industry best practices for Service Delivery and Service Assurance processes, technical practices, and standards. Utilize this intelligence to implement practices that will assure a consistent service quality that meets Hydro One Telecom's SLA metrics. Monitor the processes to ensure that they are properly maintained and followed consistently. :Identify, evaluate, and recommend alternatives to service delivery and service assurance practices, including purchased services, deploying automated monitoring and testing technologies, re:organizing infrastructures, and support systems. :Prepare annual Capital and Operating expense budgets for the department. Recommend areas where efficiencies can be gained to control costs on an ongoing basis. :Develop and maintain technical expertise in the fast evolving technology in Telecommunication systems and implement new technology whe