APEX Communications Inc Job Title: Administrative Assistant Company Overview: We are a leading provider of competitive phone and internet plans for businesses of all sizes, as well as home technology solutions. Our mission is to deliver reliable and affordable technology services that empower our clients to stay connected and operate efficiently. Job Details: Number of Vacancies: 01 Terms of Employment: Permanent, Full-Time (Overtime, Day, Weekend if required) Anticipated Start Date: As soon as possible Work Address: 13734 104th Avenue, Surrey, BC, V3T 1W5 Wage Rate: $35.00 per hour for 35 hours per week Languages: English Job Summary: The Administrative Assistant will play a vital role in supporting day-to-day operations by handling a variety of administrative tasks to ensure the office runs smoothly. This position will report directly to the Operations Manager and will collaborate with the sales and support teams to provide outstanding customer service and streamline internal processes. Key Responsibilities: Customer Support Coordination: Manage customer inquiries, provide information on services, and route clients to appropriate departments as needed. Documentation and Data Entry: Maintain accurate records of client contracts, service agreements, and billing details in company databases. Scheduling and Appointment Management: Coordinate meetings, client appointments, and internal team schedules to ensure timely service delivery. Communication and Correspondence: Handle incoming calls, emails, and written correspondence; respond to inquiries and direct communications to relevant personnel. Order Processing and Follow-Up: Assist with processing new client accounts, renewals, and modifications to services. Billing and Invoicing Support: Assist in preparing and tracking invoices, processing payments, and handling billing inquiries from clients. File and Records Management: Organize, update, and maintain digital and physical records to ensure data integrity and compliance. Office Supply and Equipment Management: Monitor inventory levels, order office supplies, and coordinate equipment maintenance as needed. Qualifications: Experience: 1-2 years of experience in an administrative or office support role. Education: High School Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM software is a plus. Communication Skills: Strong verbal and written communication skills; professional and courteous phone etiquette. Organizational Skills: Excellent multitasking and time-management abilities with attention to detail. Customer Service Orientation: Friendly, professional demeanor with a strong commitment to helping clients and supporting team members. How to Apply: Interested candidates should submit their resume detailing relevant experience and why they are a great fit for this role. By Mail: 13734 104th Avenue Surrey, BC, V3T 1W5 By Email: hrapexcommunication@gmail.com