Work Location Type:Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working(R) by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work:Certified(TM) company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Summary: The Collections Representative : Medium/Large will be responsible for proactively using a variety of collection techniques, timely detection of root cause of invoice problems or solicitation of assistance from subject matter experts, understanding of AGI billing options, development and maintenance of effective internal and external customer relationships and achievement of individual collection targets for their specific customer group of National and Regional customers as well as team targets. Job Responsibilities (You Will): : Ability to effectively multi:task and manage high volumes (inbound and outbound) to/from internal and external customers in a professional and courteous manner : Ability to monitor, communicate and escalate known risk using a variety of tools while balancing the need to facilitate profitable sales growth and relationship building using sound knowledge of customer and economic conditions : Accountable for invoice problem resolution and collections performance by leveraging relationships with internal and external customers, utilizing advanced problem resolution skills, appropriate escalation and prevention of reoccurrence via influence to ensure deliverables are met : Root cause analysis of continual errors with prompt escalation to Financial Services Manager and Business owner : Frequent interaction with internal customers to ensure compliance while also balancing the needs of the business in an environment of competing internal/external customer priorities : Ensure through collaboration that effective, profitable, value added invoicing solutions are understood, offered and maintained in order to grow or sustain business relationships : Exercise personal judgment, with periodic management inspection, in a large number of medium to large customer facing situations : Ideal candidate will be based out of the Ottawa region Education/Experience (You Have): : Post secondary diploma in a business discipline : Must have proven negotiation skills and a minimum of 3 to 5 years' collections or customer service experience within a large complex national organization : Must have well:developed communication skills (verbal and written) with a keen eye to process improvement, and experience in project management : Knowledge of collection guidelines, insolvency processes and limitations under the Privacy Act : Demonstrated ability to work independently, creatively and maintain a proactive professional focus with strong organizational, planning, and multi:tasking skills : Bilingual (French / English) is considered an asset (verbal and written) : Proficient knowledge of MS Office Professional : Outlook, Excel, and Word. : Knowledge of SAP or other ERP systems Rewards and Benefits: Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): : Medical, dental, vision and prescription drug coverage : Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) : Life insurance cover