Work Location Type:Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working(R) by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work:Certified(TM) company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. About Grainger Grainger Canada is Canada's largest distributor of industrial supplies. Founded in 1889, the company provides a wide range of products and services that make it easy for customers to keep their operations running and their people safe. Grainger offers the broadest selection of in:stock, brand:name products from the world's top manufacturers, and serves customers from a Canada:wide distribution network. Our 1,600 Canadian team members and 25,000+ team members globally are committed to serving our customers and communities in exceptional ways focusing on delivering the highest level of service. Grainger Canada is a subsidiary of U.S.:based W. W. Grainger, Inc. (NYSE: GWW), North America's leading broad line supplier of maintenance, repair and operating (MRO) products. Grainger also operates in Asia, Europe and Latin America. You Will : Supports 2:5 sellers; strategic partner in managing approx. 150M in sales. : Provides seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov't, AGI, Multi:Family Housing) in regards to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business. : Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks. : Acts as a liaison between cross functional departments such as Quotes, Cross Referencing, Customer Life:Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments. : Uses data to articulate customer story and/or works to address inconsistencies or anomalies. : Assist in RFQs, Large Bid Pricing, and Contractual CSP : Assist in creation of quarterly business review reporting : Assist in creating and maintaining monthly, contractual, customer facing reporting : Assist in mass account creation and/or deactivation : Assist in large account list match projects; ebusiness integrations : Creates Track Code, manages proper alignment for account, sub and track level : Manages contractual Diversity reporting; manages entering financial information in Customer's portal : Coordinate the development content and materials to communicate customer strategy and opportunities to local DSM, AMs, and FARs : Tracking and follow up as it relates to implementation project plans adoption after CEM disengagement as well as seller based project plans (Pre and post implementation) : Leverages learnings to create/maintain thorough, accurate and detailed documentation to establish repeatable processes : Understands and utilizes ongoing sales policies and precisely adapts to changes. : Shares best practices with peers and serves as a coach or trainer for newly hired team members. You Have : Possess the technological capabilities to efficiently navigate the Grainger systems and software packages to support customers. (SAP/SOE, MS Office (Excel at an intermediate level, Access) MS Outlook, SalesForce, Keepstock Dashboard) : Ability to infl