Requisition ID:43571 About the Vancouver Public Library Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome. We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas. We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL. Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today. Worksite: these positions are at our Carnegie Branch, which is located in the Downtown Eastside at 401 Main Street (inside the Carnegie Community Centre). About the Job Library Public Service Assistant IIs ("LPSA II") staff VPL's service desks, checking in and out items, assisting patrons in the use of VPL's website and apps, and answering questions to help patrons in a friendly and welcoming way. They provide basic reader's advisory by referring to VPL's collection and assist patrons in the use of VPL's computers and printers. LPSA IIs provide direction and guidance to clerical staff, particularly in the absence of a direct supervisor. LPSAs also schedule branch staff on a daily basis, and track their time worked to ensure payroll accuracy. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role Other duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year LPSA IIs also assist in supporting our creative programs to the public. NOTE: This is one job posting with multiple positions; therefore, please submit one application only. In your cover letter, please refer to which schedule(s) you are interested in. Job Requirements: Minimum Qualifications: Candidates must possess the Education/Qualifications and Experience listed below in order to be deemed as meeting minimum qualifications. Please ensure these minimum qualifications are clearly listed in your application. Note that this does not guarantee being shortlisted. For Library Public Service Associate II, "considerable related library experience" equates to 1 year of library experience. Education/Qualifications: : Completion of Twelfth grade, supplemented by relevant commercial or library technician courses. Experience: stylemargin:bottom:11.0px: : Considerable related library experience. Knowledge, Skills and Abilities: stylemargin:bottom:11.0px: : Libraries are all about people. We want folks with excellent customer service skills and who come to work with patience, warmth, and curiosity for other people. Not every interaction is easy; diplomacy, tact, and empathy are a must. Please highlight your skills, particularly with conflict de:escalation. : Library work is very physical, with staff moving books and materials throughout the day. P