Name of Company: SavvyPro Edu Inc. Company Headquarter Address: 720 Spadina Avenue, Unit 310, Toronto, ON, M5S 2T9 Work Location: 201-140 Columbia Road West, Waterloo, ON, N2L 3K8 Job Title: Operations Manager - Administrative Services (NOC 10019) Job Duties & Responsibilities: · Organize and supervise the Waterloo branch operations, improve operations efficiency, and ensure smooth functioning of the business. · Report directly to the company CEO regarding the Waterloo branch operations. · Review and refine policies and procedures at Waterloo branch to establish operational controls, including implementing a performance management system and technical train-ing. · Plan and implement sales strategies to increase sales of the branch's education programs. · Design and conduct customer satisfaction surveys to optimize branch performance. · Develop and execute strategies to strengthen and elevate the company's brand and mar-ket position. · Collaborate with students and teachers to update and improve the company education programs. · Negotiate and sign contracts on behalf of the Waterloo branch and build and maintain business networks with other companies. · Supervise and manage staff responsible for records management of the branch related to student records, education programs, class schedules, office supplies, human resources and other administrative services. · Recruit, interview, train and mentor staff and teachers at Waterloo branch. · Develop and implement pricing strategies for education programs at Waterloo branch. · Oversee and improve the quality of education programs at Waterloo branch to meet mar-ket needs. · Determine salaries for employees and teachers at Waterloo branch. · Create budget forecasts and allocate expenditures for customer service, office supplies and marketing at Waterloo branch.