Executive Housekeeping Senior Manager
whistler, Canada 1 day ago
Job Description
Create Your Experience of a Lifetime
Come work and play in the mountains Whether it's your first:time seeing snow or you were born on the slopes, joining our team means discovering (or re:discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40 retail discounts, the chance to grow through Epic Service : our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
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Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
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MORE employee discounts on lodging, food, gear, and mountain shuttles
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RSP Options (after 12 months or 2000 cumulative hours of service)
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Employee Assistance Program
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Excellent training and professional development
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Referral Program
Full Time roles are eligible for the above, plus:
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Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
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Free ski passes for dependents
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Critical Illness and Accident plans
Job Summary:
We are looking for a detail:oriented, organized, and professional individual. As part of the Housekeeping department, the Executive Housekeeper provides the highest level of owner and guest experience and leads decisions affecting Owners, Guests, Associates, and Operating Procedures that contribute to the overall success of the Department, Lodging Ovations, and ultimately WhistlerBlackcomb/Vail Resorts.
Key Responsibilities:
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Leadership and Team Management:
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Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive, and Have Fun
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Strive to provide an Experience of a Lifetime for all our stakeholders. o Strive to provide Epic Service to our owners, guests, and colleagues. o Embrace Vail Resorts' and Lodging Ovations' Values, Leadership Best Practices, Vision and Mission to ensure an extraordinary vacation experience for Owners and Guests.
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Supervise and lead the housekeeping staff, including housekeepers, house/bell persons, and public area cleaners.
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Conduct performance reviews and provide ongoing coaching and development. o Schedule shifts to ensure adequate coverage and efficient operations.
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Guest Room and Public Area Cleanliness:
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Maintain, check, and enforce rigorous standards for safety, cleanliness, presentation, and maintenance in guest rooms, suites, and public areas.
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Respond to guest requests or complaints promptly and professionally.
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Inventory and Supplies Management:
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Oversee the procurement, inventory, and maintenance of cleaning supplies, linen, and other housekeeping materials.
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Ensure proper stock levels and control the department's budget by minimizing waste. o Negotiate with suppliers to maintain quality at competitive prices.
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Operational Oversight:
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Ensure compliance with health and safety regulations, including sanitation standards.
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Collaborate with the Engineering/Maintenance team to address any repair or maintenance issues in guest rooms or public spaces.
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Monitor the cleanliness of the back:of:house areas, including employee workspaces, storage areas, and restrooms.
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Guest Satisfaction:
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Promote and maintain high levels of guest satisfaction by ensuring the hotel's cleanliness standards are consistently met, and resolving any related complaints.
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Implement programs and ini
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