Product Success Manager, Geotechnical Solutions (Chennai, TN, IN)
Chennai, Tamil Nadu 6 days ago
Job Description
Location: Office-Based / Hybrid / Home-Based - India
The Geotechnical Application Engineer role encompasses a comprehensive range of technical and client-facing responsibilities including maintaining ongoing client relationships, delivering pre-sale technical demonstrations, providing post-sale training and consulting services, and contributing to business growth through technical expertise. Your specialized knowledge in 3D geological modeling with LeapFrog Works, combined with proficiency in geotechnical analysis software including PLAXIS and GeoStudio, will be essential in supporting client success and driving product adoption. The successful candidate will demonstrate strong analytical capabilities, enthusiasm for learning new technologies, and excellent communication skills. The ideal Geotechnical Application Engineer will leverage technical expertise to maximize client value and develop strategies for expanding our user base in the geotechnical engineering market.
Develop and deliver compelling technical presentations and software demonstrations focused on LeapFrog Works applications
Provide comprehensive training, mentoring, and consulting services to clients on 3D geological modeling and geotechnical analysis workflows
Create, coordinate, and continuously improve training materials, tutorials, and technical documentation
Analyze user workflows and feedback to enhance user experience and identify improvement opportunities
Serve as the primary technical liaison between the company and geotechnical engineering clients
Design and implement effective onboarding processes for new users
Resolve complex technical issues and user inquiries with expertise and efficiency
Support business development initiatives through technical expertise and client relationship management
Drive business growth and profitability by maximizing technical value delivery to clients
Continuously enhance user satisfaction through superior technical support and guidance
Effectively communicate technology benefits and product positioning to both technical practitioners and business decision-makers
Collaborate with product development teams to provide user feedback and feature recommendations
Master's/Ph.D. Degree in Geotechnical Engineering, Geological Engineering, or equivalent professional experience
Primary Expertise Required: Advanced proficiency with LeapFrog Works for 3D geological modeling, structural geology, and geotechnical applications
Secondary Expertise Required: Working knowledge of PLAXIS for finite element analysis and GeoStudio for slope stability and seepage analysis
Additional experience with complementary geotechnical software platforms (Rocscience suite, FLAC, Slide, SEEP/W, SIGMA/W) is highly advantageous
Minimum 3-5 years of hands-on geotechnical engineering experience in consulting, mining, or related industries
Strong understanding of geological modeling principles, soil mechanics, rock mechanics, and geotechnical analysis methods
Familiarity with industry standards, best practices, regulatory frameworks, and ability to validate and interpret software results
Excellent written and verbal communication skills with proven presentation capabilities
Fluency in English required; additional language skills are a plus
Demonstrated ability to learn, master, and effectively support technical software products
Strong independent work capabilities while maintaining excellent teamwork and collaboration skills
Experience with technical training delivery and client consulting preferred
Understanding of geotechnical project workflows from site investigation through design and construction phases
Preferred Additional Skills
Experience with data integration workflows between geological modeling and geotechnical analysis software
Knowledge of scripting or automation tools to enhance software workflows
Previous experience in technical sales support or application engineering roles
Professional engineering license or equivalent professional certification
Experience in mining geotechnics, civil geotechnics, or environmental consulting
Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success; see our colleague video for a taste of our culture and watch this short documentary about how we got our start.
An attractive salary and benefits package.
Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
About Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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