Roles and Responsibilities: stylemargin:bottom:0.0in;margin:top:0.0px: : End user support:Desktop support:Windows operating system:Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. : Addressing user tickets regarding hardware, software and networking : Walking customers through installing applications and computer peripherals : Asking targeted questions to diagnose problems Requirements: stylemargin:bottom:0.0in;margin:top:0.0px: : 1: 3 years of experience in Desktop and Laptop support. : Address user tickets regarding hardware, software and networking : Walk customers through installing applications and computer peripherals : Ask targeted questions to diagnose problems : Guide users with simple, step:by:step instructions : Conduct remote troubleshooting : Test alternative pathways until you resolve an issue : Customize desktop applications to meet user needs : Record technical issues and solutions in logs : Direct unresolved issues to the next level of support personnel : Follow up with clients to ensure their systems are functional : Report customer feedback and potential product requests : Help create technical documentation and manuals