Requisition ID:95057 Job Category:Information Technology Location:Gurugram,Haryana,India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise inmining, energy, and infrastructure,our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. We are looking for an Information and Communications Technology (ICT) Network/System Administrator to join our ICT team and support our global operations. You will be responsible for providing technical assistance, troubleshooting, and maintenance of our ICT systems and devices. You will also have the opportunity to work on various projects and initiatives to enhance our ICT capabilities and services. You will need to have exceptional communication and interpersonal skills, as well as a customer:focused and solution:oriented mindset. You will be part of a varied and skilled team of ICT professionals, who will support and advise you on your career development. Key Responsibilities :Provide escalated support to end:users on ICT issues and requests, such as hardware, software, network, and cloud services. :Install, configure, and update infrastructure systems and services. :Monitor and maintain the performance and security of systems and services. :Assist with the implementation and testing of new solutions and upgrades. :Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory. :Participate in regularly scheduled after:hours monthly maintenance windows to perform system firmware/software patching and/or infrastructure updates that requires system downtime outside of business hours. :Provide support to other regional locations of the company as required, which may also include a time:shift of working hours to accommodate. Required Qualifications and Skills :At least 3:5 years of experience in a similar network role, preferably in a large or global enterprise company. :Proficient in Microsoft Azure, networking technologies, Windows Server, Office 365, Active Directory, Entra AD, Exchange, SharePoint, Teams, OneDrive. :Excellent communication and interpersonal skills in English, both verbal and written. :Customer:oriented and problem:solving attitude, with a strong sense of urgency and accountability. :Ability to work independently and as part of a team, and to prioritize and manage multiple tasks and deadlines. :Though not required, exposure to PowerShell, LogicApp, and PowerBI scripting, automation and reporting is an asset. :Willingness to learn new skills and technologies, and to adapt to changing ICT needs and demands. :A legal ability to travel as some travel may be required. Why join us? :Work with great people to make a difference :Collaborate on exciting projects to develop innovative solutions :Top employer What we offer you? :Flexible work environment :Long term career development :Think globally, work locally Dont meet every single requirement? You dont need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If youre interested in this role, we encourage you even if your past experiences dont perfectly align with the skills weve listed.