Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Lead Engineer, Premium Network Services (Transmission) Job ID: 34963 Job Level: PT1 Core Job Location:Gurgaon/ Bangalore Function:Chief Operations Office Employment Type: Permanent Working pattern: Hybrid Why we need this role To work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt's Transmission products and services. This includes end:to:end ownership, co:ordination and management of tasks assigned to other teams and network partners. What you would do - Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support. - Knowledge or experience with interfacing into Optical and Ethernet:based Networks would be advantageous - Participate in a 24/7 shift pattern - Have full knowledge of customers bespoke networks and services - Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. - Build and maintain working relationships with key interconnect partners and vendors - Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre - Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required - Resolve or escalate faults as appropriate, according to product SLAs - Technical report generation for customer RFO/RCA requests - Technically manage software upgrades in co:ordination with vendor and Colt teams involved Skills Network Operating Systems Workflow Management Data Analysis Service Level Management Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance. Some benefit examples are: -Flexible working and relaxed dress code -Two days annually to spend on volunteering opportunities -Access to Online:learning Platform -Business mentoring -option of parking slots in the Colt Campus -lunch vouchers