India
Helpdesk Senior Associate (Gurugram, HR, IN)
India 8 days ago
Job Description
Roles & Responsibilities
Attend calls assigned by Service Desk.
Ensure calls are resolved within SLA
Experience in assemble and de-assemble Desktop and Laptop computer hardware.
Experience of various application installation and basic troubleshooting.
Printer troubleshooting, toner replacement.
Incident and Change Request support to users.
Experienced to communicate and manage vendor support.
Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
Minimum 2 years’ experience
Troubleshoot desktop and laptop hardware.
Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
Working experience in MS Excel and PowerPoint.
Education (Essential)- Technical graduate / Technical Diploma
Experience-1-3 Years
Shift Timings (24*6) /Australian and New Zealand)-18*6
Language Requirements (Primary/Secondary)-English, Hindi
Shift Timings (24*6) /Australian and New Zealand)-24*7
Language Requirements (Primary/Secondary)-English, Hindi
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