Roles and Responsibilities stylelist:style:type:disc: :Attend calls assigned by Service Desk. :Ensure calls are resolved within SLA :Experience in assemble and de:assemble Desktop and Laptop computer hardware. :Experience of various application installation and basic troubleshooting. :Printer troubleshooting, toner replacement. :Incident and Change Request support to users. :Experienced to communicate and manage vendor support. :Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required stylelist:style:type:disc: :Minimum 2 years' experience :Troubleshoot desktop and laptop hardware. :Clear understanding and hands:on experience of Microsoft windows client operating system installation, update, upgrade and migration. :Working experience in MS Excel and PowerPoint. Education (Essential): Technical graduate / Technical Diploma Experience:1:3 Years Support:India Shift Timings (24*6) /Australian and New Zealand):18*6 Language Requirements (Primary/Secondary):English, Hindi Shift Timings (24*6) /Australian and New Zealand):24*7 Language Requirements (Primary/Secondary):English, Hindi