Job Requisition ID: 61809 Department: Engineering (DEPT_ENG) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects : both locally and globally : will challenge you and allow you to pursue different and rewarding career paths. We are EnergizedByGrowth. DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading:edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel:dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock:management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Job Description : L3 Support Engineer Position: Sr Engineer, Hardware Quality Educational Qualification The individual aspiring for this position must have college degree in Electronics/Electrical engineering from an accredited university. Additional licensure or previous work experience in technical services and quality assurance would be preferred. Work Experience. 6:7 Years Main Duties and Responsibilities :Provides a Level3 (L3) product technical support to L2 team (Technical Managers and Service team) for local, AME and ROA export market. :Do the follow:up with regional technical manager to resolve the field issues. :Conduct a weekly follow:up and status update meeting with field technical team (L2/Technical Managers) :Support service team with new firmware upgrade tools and production improvement tools for factory. :Preparation of SOPs and relative documents to support service team in field. :Co:ordination of product training of technical team (L2) and field service team (L1) :Good knowledge on JIRA project tool stylelist:style:type:circle: :Use JIRA tool for bug tracking and follow up with service and Engineering dept. :Co:ordinate with engineering for severe field issue; logging a CCR/JIRA ticket. :Tracking and closures of CCR/JIRAs against actions taken by engineering team :Field trials tracking of newly supplied products and of cost reduction project components. :Support the Service Business by delivering on key Retrofit projects in field. :Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support. :Support to testing and verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3. :Analysis of previous year trend and lesson learnt of departmental process, work and activities. :Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering and customer Jira, FTR and product support. :Role as an ISO and ATEX Internal Auditor/coordinator: stylelist:style:type:circle: :Internal Quality audit as per scheduled by MR :Maintaining departmental quality objective and tracking for ISO audit :Testing support stylelist:style:type:circle: :Performing tests for CCRs/JIRA and creating the test reports :Test reso